How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CVS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "More Choices." Next, say "Representative." Then press 6. Next, key in your zip code.
Here is how our research team describes the way the CVS phone system greets you: In a few words, please tell me what you are calling about?
Below are some clips we've found from CVS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling CVS Pharmacy.
For English, please hold.
For all other languages, press nine.
CarePASS is now Extra Care Plus, the small feed big savings membership program.
If you are an existing member, there is no need to reenroll.
To learn more about Extra Care Plus, please visit CVS dot com slash extra care slash manage.
In a few words, please tell me what you're calling about, like replace my extra care card or I need help with online photos."
Excerpt from a call with CVS
Tuesday, March 26, 2024 7:03 PM
They may ask you to say or enter information
"Like replace my extra care card or I need help with online photos.
For the ExtraCare card, balance, rewards, and extra bucks, say extra care.
For CarePass account, medication questions, delivery status of orders, or prescriptions, say CarePASS.
For help with c v s dot com account, including online photos, prescriptions, or online orders, say c v s dot com.
To provide feedback or to speak to customer relations, say store feedback.
For COVID nineteen test results, vaccines, or questions, say COVID.
For store locations, phone numbers, or hours, say store information.
For minute clinic inquiries, say MinuteClinic, or you can say more choices."
Excerpt from a call with CVS
Wednesday, January 3, 2024 12:56 AM
What are the hours and when should I call?
CVS operates the call center for this 888-607-4287 phone number 8:30am-7pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 98 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CVS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CVS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CVS is Sunday.The most busy day to call is Thursday, which averages 260% more phone calls by comparison.Again, this is based on a sample of 98 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call CVS is Monday.
Why call this CVS number?
Below is a sample of recent calls to CVS, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 1m 58s , Apr 6, 2024 7:06 PM
Complaint about prescription wait: "I ain't never seen a CVS like this in my life, man."
- From a call lasting 11m 29s , Apr 4, 2024 10:43 PM
Seeking to speak with agent: "I need to talk to the agent."
- From a call lasting 3m 25s , Mar 29, 2024 4:58 PM
General feedback: "Good job today."
- From a call lasting 4m 14s , Mar 29, 2024 4:46 PM
Unsure purpose of call: ""
- From a call lasting 5m 37s , Mar 29, 2024 1:57 PM
Filing corporate complaint: "I'm calling to find out how I file a formal complaint and get some sort of resolution."
- From a call lasting 4m , Mar 26, 2024 7:03 PM
Cancel Extra Care card: "I want to cancel my CVS account as I'm moving to a country without CVS."
- From a call lasting 8m 13s , Mar 12, 2024 1:43 PM
Contact Caremark for number: "I need to talk to Caremark and find out the phone number."
- From a call lasting 4m 24s , Feb 29, 2024 10:22 PM
More Ways to Contact CVS Customer Service
There are of course other ways to contact CVS customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- CVS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CVS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CVS agent. This phone number is CVS's best phone number because 11,148 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-607-4287 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call CVS first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, CVS has 1 phone number. It's not always clear what is the best way to talk to CVS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CVS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CVS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.