How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Blue Cross and Blue Shield (NC) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Blue Cross and Blue Shield (NC) number should go right to a real human being
Here is how our research team describes the way the Blue Cross and Blue Shield (NC) phone system greets you: North Carolina Sales Department - To be transferred to our automated pay-by-phone option, press 1. For Sales Department, current member, or medical provider and need to talk about your bill, payments, claims, or enrollment, press 2. To check the status of a submitted application or having technical difficulties paying your bill, press 3. For plan options or a free rate quote, press 4.
Below are some clips we've found from Blue Cross and Blue Shield (NC)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the individual and family sales department at Blue Cross and Blue Shield of North Carolina.
If you are calling to make the initial payment on your newly selected plan, You can press one now to be transferred to our automated pay by phone system.
Otherwise, listen carefully to the following options.
If you are a current member enrolled on a Blue Cross North Carolina affordable care act plan, and would like to make a change to your plan or you have general questions about billing, claims, or benefits, please press two."
Excerpt from a call with Blue Cross and Blue Shield (NC)
Tuesday, January 9, 2024 3:04 PM
In fact, much of this information on this page is superfluous because this Blue Cross and Blue Shield (NC) phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Blue Cross and Blue Shield (NC) operates the call center for this 800-324-4973 phone number Mon-Thurs 8am-6pm, Fri 8am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross and Blue Shield (NC) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross and Blue Shield (NC) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross and Blue Shield (NC) is Wednesday.The most busy day to call is Tuesday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Blue Cross and Blue Shield (NC) is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Blue Cross and Blue Shield (NC) staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Blue Cross and Blue Shield (NC) number?
Below is a sample of recent calls to Blue Cross and Blue Shield (NC), and their purpose. Are any of these similar to the reason you are trying to call?
Setting up autopay for son: "I'm trying to get my son on autopay through my checking account to ensure his premiums are paid."
- From a call lasting 30m 46s , Mar 14, 2024 9:03 PM
Inquiring about retirement benefits: "I am trying to find out, am I eligible for retirement benefits because I spent almost thirty years there."
- From a call lasting 20m 16s , Feb 28, 2024 2:27 PM
Refund for previous plan: "I'm calling to check on the refund for the premium payment of my previous plan after enrolling in a new plan due to my disability."
- From a call lasting 8m 23s , Feb 13, 2024 8:12 PM
Conclusion and closing notes
This is Blue Cross and Blue Shield (NC)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross and Blue Shield (NC) agent. This phone number is Blue Cross and Blue Shield (NC)'s best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-324-4973 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross and Blue Shield (NC) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Blue Cross and Blue Shield (NC) has 2 phone numbers. It's not always clear what is the best way to talk to Blue Cross and Blue Shield (NC) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross and Blue Shield (NC). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross and Blue Shield (NC). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.