Blue Cross/Blue Shield (IL) Phone Number

Call Blue Cross/Blue Shield (IL) customer service faster with GetHuman

  • Calls Blue Cross/Blue Shield (IL)'s Customer Service department
  • The average hold time is 3m
  • Hours are 24 hours, 7 days
  • The best time to call is 9am
  • Popular issues for this call center: Billing, Contact customer service, Find a provider, and Claims.
  • Reach a live Blue Cross/Blue Shield (IL) agent: Press 4 at first menu.
  • What you hear when you call: Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?

What to expect when you call

Heard when the phone system first answers
"Welcome to the Blue Cross Blue Shield member services line. Are you calling as a member or a health care professional? Or are you a broker or group administrator for an employer group? If you're a member, say member or press one. If you're a health care professional, say health care professional or press two."
Excerpt from a call with Blue Cross/Blue Shield (IL)
Tuesday, January 2, 2024 4:39 PM
They may ask your reason for calling (instead of a menu)
"Welcome to the Blue Cross Blue Shield member services line. Are you calling as a member or a health care professional, or are you a broker or group administrator for an employer group? If you're a member, say member or press one.
If you're a health care professional, say health care professional.
Or press two. If you're a broker a group administrator for an employer group, say broker, In a few words, please tell me the reason for your call."
Excerpt from a call with Blue Cross/Blue Shield (IL)
Wednesday, March 20, 2024 3:36 PM
The first phone menu
"Welcome to the Blue Cross Blue Shield member services line. Are you calling as a member or a health care professional? Or are you a broker or group administrator for an employer group?
If you're a member, same member or press one.
If you're a health care professional, say health care professional or press two."
Excerpt from a call with Blue Cross/Blue Shield (IL)
Sunday, February 4, 2024 3:57 PM

Blue Cross/Blue Shield (IL) Customer Phone Number 800-327-8497 - Stats

Phone number to dial800-327-8497
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9am
Average wait3 minutes
Current wait3 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication76%
Quality of help71%
Customer votes206
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Blue Cross/Blue Shield (IL)'s Best Toll-Free/800 Customer Phone Number

This is Blue Cross/Blue Shield (IL)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross/Blue Shield (IL) agent. This phone number is Blue Cross/Blue Shield (IL)'s Best Phone Number because 13,356 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-327-8497 include Billing, Contact customer service, Find a provider, Claims and other customer service issues. Rather than trying to call Blue Cross/Blue Shield (IL) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Blue Cross/Blue Shield (IL) has 4 phone numbers. It's not always clear what is the best way to talk to Blue Cross/Blue Shield (IL) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Blue Cross/Blue Shield (IL) - by phone or otherwise

While 800-327-8497 is Blue Cross/Blue Shield (IL)'s best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Blue Cross/Blue Shield (IL) customers, is by calling their 800-892-2803 phone number for their Member Services department. Besides calling, the next favorite option for customers looking for help is via 800-892-2803 for Member Services. If you think this information is inaccurate or know of other ways to contact Blue Cross/Blue Shield (IL) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Blue Cross/Blue Shield (IL).

What is GetHuman's Relationship to Blue Cross/Blue Shield (IL)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Blue Cross/Blue Shield (IL). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Blue Cross/Blue Shield (IL), including their website / help desk. Visit our Blue Cross/Blue Shield (IL) Customer Service page for more information.
Blue Cross/Blue Shield (IL) Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!