Toll-free · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?
Toll-free · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?
Toll-free · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Calling to make a payment? Say "payment" or press 1. Checking the status of an application? Say "application" or press 2. If you are an existing member or recently enrolled, say "member" or press 3. Calling about becoming a new member? Say "New" or press 4. Healthcare professional? Press 5. Producer? Say "producer" or press 5.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Blue Cross/Blue Shield (IL) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at first menu.
Here is how our research team describes the way the Blue Cross/Blue Shield (IL) phone system greets you: Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?
Below are some clips we've found from Blue Cross/Blue Shield (IL)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, say member or press one.
If you're a health care professional, say health care professional or press two."
Excerpt from a call with Blue Cross/Blue Shield (IL)
Tuesday, January 2, 2024 4:39 PM
They may ask your reason for calling (instead of a menu)
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional, or are you a broker or group administrator for an employer group?
If you're a member, say member or press one.
If you're a health care professional, say health care professional.
Or press two. If you're a broker a group administrator for an employer group, say broker, In a few words, please tell me the reason for your call."
Excerpt from a call with Blue Cross/Blue Shield (IL)
Wednesday, March 20, 2024 3:36 PM
The first phone menu
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, same member or press one.
If you're a health care professional, say health care professional or press two."
Excerpt from a call with Blue Cross/Blue Shield (IL)
Sunday, February 4, 2024 3:57 PM
What are the hours and when should I call?
Blue Cross/Blue Shield (IL) operates the call center for this 800-327-8497 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 200 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross/Blue Shield (IL) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross/Blue Shield (IL) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross/Blue Shield (IL) is Sunday.The most busy day to call is Tuesday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 200 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Blue Cross/Blue Shield (IL) is Thursday.
Why call this Blue Cross/Blue Shield (IL) number?
Below is a sample of recent calls to Blue Cross/Blue Shield (IL), and their purpose. Are any of these similar to the reason you are trying to call?
Requesting new insurance card: "I need my Blue Cross Blue Shield card mailed out to me."
- From a call lasting 5m 44s , Apr 2, 2024 3:49 PM
Checking for insurance coverage: "I enrolled with my child. I supposed to hold had a gold plan."
- From a call lasting 5m 44s , Mar 28, 2024 3:58 PM
Inquiring about supplemental dental insurance: "I want to get a supplemental dental insurance to go with my Medicare Advantage Plan."
- From a call lasting 6m 38s , Mar 20, 2024 3:36 PM
Insurance coverage inquiry: "I was wondering if you could tell me based on my plan if you guys are secondary on my plan."
- From a call lasting 5m , Mar 12, 2024 9:05 PM
Enrollment for transportation issue: "I've been trying to schedule a ride, but they say I have to enroll for transportation and I can't seem to do anything."
- From a call lasting 14m 46s , Feb 26, 2024 3:49 PM
Claim inquiry for provider: "I keep sending information but still need to know where to send it for the family I work with."
- From a call lasting 31m 13s , Feb 14, 2024 4:38 PM
Assistance with rejected claim: "Claim was rejected. I need help."
- From a call lasting 13m 44s , Jan 4, 2024 6:28 PM
Claims rejection due to missing NPI: "Our claims have been rejected because it says you don't have our NPI number."
- From a call lasting 20m 55s , Jan 3, 2024 7:58 PM
Provider NPI not on file: "Claims denied due to missing NPI, need to add for behavioral health services."
- From a call lasting 6m 41s , Jan 3, 2024 7:48 PM
More Ways to Contact Blue Cross/Blue Shield (IL) Customer Service
There are of course other ways to contact Blue Cross/Blue Shield (IL) customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Blue Cross/Blue Shield (IL) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Blue Cross/Blue Shield (IL)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross/Blue Shield (IL) agent. This phone number is Blue Cross/Blue Shield (IL)'s best phone number because 13,356 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-327-8497 include Find a provider, Claims, Contact customer service, Billing and other customer service issues. Rather than trying to call Blue Cross/Blue Shield (IL) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Blue Cross/Blue Shield (IL) has 4 phone numbers. It's not always clear what is the best way to talk to Blue Cross/Blue Shield (IL) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross/Blue Shield (IL). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross/Blue Shield (IL). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.