How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Black & Decker phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just stay on the line to speak to an agent.
Below are some clips we've found from Black & Decker's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Black and Decker. We got your back.
If you are a retailer or distributor, please press one.
If you are an end user of our products, please press two.
You can also contact us online at w w w dot black and decker dot com and click on the chat icon at the bottom right of the screen.
Be sure to follow us on Facebook, Instagram, and Twitter.
This call will be recorded for quality assurance and training purposes."
Excerpt from a call with Black & Decker
Monday, March 25, 2024 5:53 PM
The first phone menu
"Welcome to Black and Decker. We got your back.
If you are a retailer or distributor, please press one.
If you are an end user of our products, please press two."
Excerpt from a call with Black & Decker
Saturday, March 23, 2024 11:34 AM
After you press 2
"You can also contact us online at w w w dot black and decker dot com and click on the chat icon at the bottom right of the screen.
Be sure to follow us on Facebook, Instagram, and Twitter.
This call will be recorded for quality assurance and training purposes.
To find a service center in your area, press one.
For information on where to buy our tools, press two, To buy parts or check the status of your parts order, press three.
For information about orders placed on black and decker dot com, press four."
Excerpt from a call with Black & Decker
Monday, March 11, 2024 6:51 PM
What are the hours and when should I call?
Black & Decker operates the call center for this 800-544-6986 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 51 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Black & Decker phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Black & Decker staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Black & Decker is Thursday.The most busy day to call is Monday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 51 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Black & Decker is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Black & Decker staffs the call center well on Thursday.
Why call this Black & Decker number?
Below is a sample of recent calls to Black & Decker, and their purpose. Are any of these similar to the reason you are trying to call?
Product troubleshooting: "I have a weed whacker that's not working and it's the same problem as the first one I bought."
- From a call lasting 3m 51s , Apr 1, 2024 6:02 PM
Seeking washing machine assistance: "I'm looking for a service center or somebody to talk to about my washing machine problem."
- From a call lasting 14m 26s , Apr 1, 2024 1:13 PM
Battery indicator not working: "I plugged it in, and I get the light that on that lets me know it's plugged in, that blue light. But nowhere can I find the battery indicator?"
- From a call lasting 28m 48s , Mar 25, 2024 5:53 PM
Inquiring about old product: "I was wondering if it's still available, it's been many years."
- From a call lasting 13m 34s , Mar 25, 2024 4:24 PM
Check warranty status: "I purchased a product last year, wondering if the warranty is still valid."
- From a call lasting 4m 4s , Feb 11, 2024 4:41 PM
More Ways to Contact Black & Decker Customer Service
There are of course other ways to contact Black & Decker customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Black & Decker will reply our your email.
As a last, sometimes only, resort- Black & Decker customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Black & Decker's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Black & Decker agent. This phone number is Black & Decker's best phone number because 6,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-6986 include Warranty claim, Technical support, Product review and other customer service issues. Rather than trying to call Black & Decker first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Black & Decker has 1 phone number. It's not always clear what is the best way to talk to Black & Decker representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Black & Decker. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Black & Decker. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.