Black & Decker Phone Number

Call Black & Decker customer service faster with GetHuman

  • Calls Black & Decker's Customer Service department
  • The average hold time is 4m
  • Hours are Mon-Fri 8am-5pm EST
  • The best time to call is 1:15pm
  • Popular issues for this call center: Warranty claim, Technical support, and Product review.
  • Reach a live Black & Decker agent: Just stay on the line to speak to an agent.

What to expect when you call

Heard when the phone system first answers
"Welcome to Black and Decker. We got your back. If you are a retailer or distributor, please press one. If you are an end user of our products, please press two. You can also contact us online at w w w dot black and decker dot com and click on the chat icon at the bottom right of the screen. Be sure to follow us on Facebook, Instagram, and Twitter. This call will be recorded for quality assurance and training purposes."
Excerpt from a call with Black & Decker
Monday, March 25, 2024 5:53 PM
The first phone menu
"Welcome to Black and Decker. We got your back.
If you are a retailer or distributor, please press one.
If you are an end user of our products, please press two."
Excerpt from a call with Black & Decker
Saturday, March 23, 2024 11:34 AM
After you press 2
"You can also contact us online at w w w dot black and decker dot com and click on the chat icon at the bottom right of the screen. Be sure to follow us on Facebook, Instagram, and Twitter. This call will be recorded for quality assurance and training purposes.
To find a service center in your area, press one.
For information on where to buy our tools, press two, To buy parts or check the status of your parts order, press three.
For information about orders placed on black and decker dot com, press four."
Excerpt from a call with Black & Decker
Monday, March 11, 2024 6:51 PM

Black & Decker Customer Phone Number 800-544-6986 - Stats

Phone number to dial800-544-6986
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial1:15pm
Average wait4 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web
Quality of communication89%
Quality of help92%
Customer votes279
Information last updatedTue Mar 26 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Black & Decker's Best Toll-Free/800 Customer Phone Number

This is Black & Decker's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Black & Decker agent. This phone number is Black & Decker's Best Phone Number because 6,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-6986 include Warranty claim, Technical support, Product review and other customer service issues. Rather than trying to call Black & Decker first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Black & Decker has 1 phone number. It's not always clear what is the best way to talk to Black & Decker representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Black & Decker - by phone or otherwise

While 800-544-6986 is Black & Decker's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via support.blackanddecker@sbdinc.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Black & Decker please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Black & Decker.

What is GetHuman's Relationship to Black & Decker?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Black & Decker. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Black & Decker, including email and their website / help desk. Visit our Black & Decker Customer Service page for more information.
Black & Decker Customer Service

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