Direct to Corporate Headquarters · Please wait in line for the next representative.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Best Buy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Here is how our research team describes the way the Best Buy phone system greets you: Can I get the phone number on your Best Buy account? (Respond to the question.)
Below are some clips we've found from Best Buy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Best Buy.
Can I get the phone number on your My Best Buy account? You can also say I don't have one."
Excerpt from a call with Best Buy
Monday, April 1, 2024 7:01 PM
They may ask your reason for calling (instead of a menu)
"You can also say, I don't have one.
Thanks. Hi, Dennis. Thanks for being a My Best Buy Total member.
To get you the support you need, let's start with a few questions.
Just tell me what I can help you with."
Excerpt from a call with Best Buy
Wednesday, January 3, 2024 10:18 PM
They may ask you to say or enter information
"Order status. Sure. What type of order is it?
Say recent purchase or repair.
Say that again.
Did you know, for iPhone users, we offer a convenient way to manage orders via text message, and even connect with a live agent.
We can send you a one time text to get started.
The terms and privacy policy at best buy dot com slash mobile f a q's apply.
Message and data rates may also apply.
Would you prefer we send that text?
What's the order number? If it starts with b b y, I just need what's the general category for the product this is for?
Say TV, home theater, appliance, phone, computers, tablets, connected smart home, or say it's none of those."
Excerpt from a call with Best Buy
Sunday, January 7, 2024 10:16 PM
What are the hours and when should I call?
Best Buy operates the call center for this 888-237-8289 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 760 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Best Buy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Best Buy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Best Buy is Sunday.The most busy day to call is Friday, which averages 132% more phone calls by comparison.Again, this is based on a sample of 760 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday, which is 1173% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Shortest
Thu
Longest
Fri
Sat
The best time to call
In summation, the best day to call Best Buy is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Best Buy staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why call this Best Buy number?
Below is a sample of recent calls to Best Buy, and their purpose. Are any of these similar to the reason you are trying to call?
Laptop repair request: "I want to get my laptop repaired."
- From a call lasting 2m 2s , Apr 11, 2024 6:21 AM
No clear purpose: ""
- From a call lasting 1m 54s , Apr 6, 2024 3:36 PM
Phone issues: "I have a problem with my phone and it's not working anymore."
- From a call lasting 3m 15s , Apr 5, 2024 7:20 PM
Technical issue: "VPN IP and IP and IP."
- From a call lasting 2m 48s , Apr 5, 2024 7:17 PM
Ordering pizza: "I'd like to place an order for pizza."
- From a call lasting 7m 3s , Apr 5, 2024 6:36 PM
Seeking job assistance: "Hello? For the job? I have a job. I work for a job. I look for job."
- From a call lasting 5m 18s , Apr 5, 2024 5:49 PM
Issue with payment method: "We tried, like, six, seven times, You know, we had the address, the phone number, everything, but every time I put my Social Security in, it would show that my account wasn't there."
- From a call lasting 9m 47s , Apr 5, 2024 3:19 PM
Order status inquiry: "My order, why is it delayed?"
- From a call lasting 3m 28s , Apr 5, 2024 2:47 PM
Inquiring about Apple products: "Do you have the base for Apple products in stock?"
- From a call lasting 3m 33s , Apr 4, 2024 7:06 PM
Ordering incorrect refrigerator filter: "They sent me the wrong filter for my refrigerator."
- From a call lasting 8m 47s , Apr 4, 2024 6:57 PM
Best Buy's 888-237-8289 phone number is its main support line. Most of the automated menu system is voice-based, but if you don't respond, it eventually gives you options with keypad numbers. The first thing it asks for is the phone number on your My Best Buy account. You can also say "I don't have one." No matter how you respond, it thanks you and asks how it can help you. It will repeat once with some examples, and then will provide the button-press options. If you press a key at any time before this point, it says the company's customer service representatives are trained to help in specific areas and you need to choose one before it can transfer you.
The button-press options are for help with recent purchases, technical support, appliance repair or installation, Geek Squad billing, My Best Buy points, and choosing an item or making a purchase. Anything involving Geek Squad accounts, support, repairs, and installations are transferred to the Geek Squad support center. The others take you to a general customer service representative. I couldn't tell if these were the same department or if they were split further. Regardless, all of them will get you to a representative. For help with My Best Buy points, the system recommends visiting the website and logging into your account, but it still takes you to a person after that message.
I called for help with making a purchase. I had to hang up and call again, though, because my connection with the rep was awful. There was quite a bit of background noise and voices, and I could barely hear him saying hello. Going through the menu tree again was tedious. However, this time, the rep was clear and the background noise was quieter. It would be nice if the system provided the button-press options upfront.
There wasn't any wait time for either of my calls. The rep answered immediately and asked for my full name and phone number. I'm not sure what the purpose is of asking for your number at the very beginning of the call. It doesn't seem like they pull up your account before connecting you with an agent. The agent was friendly and helpful. I had questions about some of Best Buy's products and she easily answered them. She encouraged me to purchase online, though; it wasn't clear if I could make a purchase over the phone.
If your problem isn't solved by calling Best Buy, the next-best option is their website. Its support page is broken down into categories that match the phone menu as well as several others. The contact page has the option to chat online prominently displayed; it takes an extra click to find the company's phone number. Going to your local store doesn't seem to be a viable option. While you may be able to take your device to the Geek Squad counter there, they can't help with much else and will direct you to your online account.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact Best Buy Customer Service
There are of course other ways to contact Best Buy customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Best Buy provides this option.
Best Buy, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Twelp Force (Best Buy's Customer Support Team) on Facebook
Some customer service teams, like that of Best Buy, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Best Buy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Best Buy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Best Buy agent. This phone number is Best Buy's best phone number because 47,472 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-237-8289 include Return an Order, Missing Item, Dispute a Charge, Geek Squad Support, Make a Purchase and other customer service issues. The Best Buy call center that you call into has employees from Kentucky, Minnesota, Texas, California and is open 24 hours, 7 days according to customers. In total, Best Buy has 2 phone numbers. It's not always clear what is the best way to talk to Best Buy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Best Buy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Best Buy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
