Toll-free · For help with mortgages. Press 1 then 0. · Truist - Mortgage loan information, press 1. If you know your party's 10-digit phone number, press 2.
Toll-free · Press 1, then 1, then 0 then # · Truist - What can I help you with today?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this BB&T Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for "don't know it," then say, "I don't know it."
Here is how our research team describes the way the BB&T Bank phone system greets you: Truist - What can I help you with today?
Below are some clips we've found from BB&T Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Truist.
This call may be monitored, recorded, and share for quality assurance and compliance purposes.
Continue using only your keypad, press star seven.
For password assistance, press one."
Excerpt from a call with BB&T Bank
Friday, January 12, 2024 2:37 PM
What are the hours and when should I call?
BB&T Bank operates the call center for this 888-228-6654 phone number Mon-Thu 9am-5pm, Fri 9am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BB&T Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BB&T Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BB&T Bank is Wednesday.The most busy day to call is Thursday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call BB&T Bank is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that BB&T Bank staffs the call center well on Wednesday.
Why call this BB&T Bank number?
Below is a sample of recent calls to BB&T Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Personal account: "I need help with my personal account."
- From a call lasting 1m 36s , Apr 5, 2024 3:12 PM
Assistance with international wire: "I'm trying to send a wire internationally, but it's being rejected."
- From a call lasting 4m 29s , Apr 4, 2024 12:19 PM
Logged out of account: "I got logged out of my account."
- From a call lasting 2m 37s , Apr 3, 2024 10:01 PM
Account access issue: "My account has been blocked and I'd like to figure out why."
- From a call lasting 20m 34s , Mar 25, 2024 8:09 PM
Checking account balance: "It's kind of, checking the balance on my account."
- From a call lasting 4m 5s , Feb 27, 2024 3:35 PM
Seeking account information: "Account info."
- From a call lasting 3m 2s , Feb 19, 2024 3:32 AM
Card issue: "I'm having trouble with my card."
- From a call lasting 1m 32s , Feb 3, 2024 10:10 PM
Language preference: "Somebody speak Spanish."
- From a call lasting 2m 8s , Feb 1, 2024 2:27 PM
Balance inquiry: "Calling to see if you can help me with the balance on the account."
- From a call lasting 4m 10s , Jan 11, 2024 7:20 PM
Check balance inquiry: "I would like to check the balance on my account."
- From a call lasting 1m 42s , Jan 11, 2024 7:18 PM
More Ways to Contact BB&T Bank Customer Service
There are of course other ways to contact BB&T Bank customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
BB&T Bank, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- BB&T Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is BB&T Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BB&T Bank agent. This phone number is BB&T Bank's best phone number because 69,996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-228-6654 include Update Account Info, Make a Payment, Account Access, Payment Arrangement, Dispute a Charge and other customer service issues. The BB&T Bank call center that you call into has employees from Texas, New Jersey, Pennsylvania and is open Mon-Thu 9am-5pm, Fri 9am-6pm ET according to customers. In total, BB&T Bank has 5 phone numbers. It's not always clear what is the best way to talk to BB&T Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BB&T Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BB&T Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.