How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Avenue.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Avenue.com number should go right to a real human being
Below are some clips we've found from Avenue.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Avenue Online. Please select from one of the following menu options, or, alternatively, you can live chat with one of our customer service representatives via our website.
For assistance with placing a new online order, press one.
To check the status of an existing online order or return, press two."
Excerpt from a call with Avenue.com
Tuesday, January 16, 2024 8:39 PM
The first phone menu
"Thank you for contacting Avenue online.
Please select from one of the following menu options or, alternatively, you can live chat with one of our customer service representatives via our website.
Thank you for contacting Avenue Online. Please select from one of the following menu options or, alternatively, you can live chat with one of our customer service representatives via our website.
For assistance with placing a new online order, press one.
To check the status of an existing online order or return, press two.
For questions regarding your Avenue credit card account, press three.
For all other customer service inquiries, press four.
Thank you for contacting Avenue Online.
Please select from one of the following menu options or, alternatively, you can live chat with one of our customer service representatives via our website.
For assistance with placing a new online order, press one. To check the status of an existing online order or return, press two.
For questions regarding your Avenue credit card account, press three.
For all other customer service inquiries, press four.
For assistance with placing a new online order, press one.
To check the status of an existing online order or return, press two."
Excerpt from a call with Avenue.com
Tuesday, March 5, 2024 5:55 PM
In fact, much of this information on this page is superfluous because this Avenue.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Avenue.com operates the call center for this 888-843-2836 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 89 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Avenue.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Avenue.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Avenue.com is Sunday.The most busy day to call is Tuesday, which averages 1800% more phone calls by comparison.Again, this is based on a sample of 89 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Avenue.com is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Avenue.com number?
Below is a sample of recent calls to Avenue.com, and their purpose. Are any of these similar to the reason you are trying to call?
Gift card not received: "I ordered a gift card online, and it's said it would be delivered to my email within the hour, but I still haven't received it."
- From a call lasting 5m 40s , Mar 27, 2024 6:25 PM
Missing confirmation email: "I placed an order online but haven't received a confirmation email even though the payment was processed."
- From a call lasting 4m 19s , Jan 16, 2024 8:39 PM
Requesting return code: "I need a return number but don't have my order number."
- From a call lasting 4m 50s , Jan 11, 2024 4:20 PM
More Ways to Contact Avenue.com Customer Service
There are of course other ways to contact Avenue.com customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Avenue.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Avenue.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Avenue.com agent. This phone number is Avenue.com's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-843-2836 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Avenue.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Avenue.com has 1 phone number. It's not always clear what is the best way to talk to Avenue.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Avenue.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Avenue.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.