Avast Customer Service

Calling the Avast customer service line seems to be aimed more at providing technical support than offering information to customers. When calling, the representative seemed anxious to get me off the phone rather than provide real support, which didn't exactly make for a pleasant interaction.

Making this call had a few positives and a few negatives. On the positive side of the ledger, I experienced almost no wait time to get connected with an agent. After just three questions with the automated system, I was connected to a representative and asked how she could assist me. Overall, my wait time was probably less than a minute, which I greatly appreciated.

However, the automated menu was clunky and awkward. The menu says it can understand simple commands, but when I asked for information about the Avast Essential antivirus plan, it said it could not understand the command. I then said "antivirus software", trying to dumb it down for the system as best as I could. It seemed to understand at that point and asked if I was on a Windows, Mac or other device. I said Windows, and the system said it would connect me with a specialist.

When connected, I asked what the difference was between the free program and the paid individual program. The representative offered no details; she simply told me I could go onto Avast's website and take a look at the comparisons between the two programs to decide which was best for me. She gave me the web address and said I could check which features each plan offered to help me choose.

I tried again to request details about the two plans by asking about the 50 streaming locations the paid individual plan offered compared to the free version. She told me the paid version had all the software bundled into one program, and again repeated that I could go to the website and get a detailed look at what was available from each program.

She said the website could explain what each feature was so I could understand which program was best suited to my needs. She asked if it was my first time getting an Avast product, and I said it was. She said again that I should check the website for information and asked if there was anything else she could help with. I said no, and she wished me a pleasant day and hung up.

Overall, I felt like she seemed more annoyed than helpful. I couldn't tell if she didn't know how to answer my question or was simply trained to get me to go to the website instead of get help on the phone. Either way, it was off-putting. I get that Avast is an online-focused company, but when someone calls, they shouldn't get brushed aside. Based on this, I would not recommend calling this number unless you need technical assistance.