Audible.com Customer Service

Phone Number & Contact Information

888-283-5051
Toll-free·Calls Customer Service·Most popular Audible.com number
Q:How do I get a live human at Audible.com?
A:Press 0 at the first prompt. For US and Canadian callers.
Q:Does Audible.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issueslive chatemail

More Audible.com Customer Phone Numbers

973-820-0400 - International Calls
Press 0 at the first prompt. For International callers. · For customer service, dial 8. For the operator, dial 0. If you know your party's extension, dial it at any time.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Audible.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first prompt. For US and Canadian callers.
Here is how our research team describes the way the Audible.com phone system greets you: Visually impaired, press 1. Cancel your membership, press 2. Questions about your listening experience, press 3. Technical issues, press 5.
Below are some clips we've found from Audible.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. You've reached Audible. Our menu has several options. Please choose from the following. If you are visually impaired, press one. And we'll do our best to connect you with an accessibility specialist. To cancel your membership, press two. Have a question about your listening experience?"
Excerpt from a call with Audible.com
Friday, March 22, 2024 5:06 PM
The first phone menu
"Hi. You've reached Audible. Our menu has several options.
Please choose from the following. If you are visually impaired, press one, and we'll do our best to connect you with an accessibility specialist.
To cancel your membership, press two.
Have a question about your listening experience? Press three for assistance.
Having technical difficulties? Press four.
To repeat this menu, press five."
Excerpt from a call with Audible.com
Wednesday, April 10, 2024 2:50 PM

What are the hours and when should I call?

Audible.com operates the call center for this 888-283-5051 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 153 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Audible.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Audible.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Audible.com is Sunday. The most busy day to call is Friday, which averages 158% more phone calls by comparison. Again, this is based on a sample of 153 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Audible.com is Thursday.

Why call this Audible.com number?

Below is a sample of recent calls to Audible.com, and their purpose. Are any of these similar to the reason you are trying to call?
Canceling trial subscription: "I've completed that, and I'd like to end the service because I think that's gonna add too much, you know, to my budget."
- From a call lasting 14m 28s , Apr 11, 2024 8:46 PM
Membership downgrade assistance: "I don't need the plus membership, but I want the regular one back."
- From a call lasting 8m 13s , Apr 10, 2024 2:50 PM
Confirming representative's location: "Can I ask your location? Are you in New York? New Jersey?"
- From a call lasting 3m 29s , Apr 4, 2024 11:08 AM
Concerns about unused credits: "I don't want to lose five credits or rush to find books before canceling my Audible account."
- From a call lasting 10m 56s , Apr 3, 2024 10:51 PM
Subscription cancellation request: "I wanna cancel my subscription, please."
- From a call lasting 4m 16s , Mar 22, 2024 5:32 PM
Membership cancellation request: "Wanna cancel my membership today."
- From a call lasting 5m 18s , Mar 19, 2024 11:40 PM
Setting up trial account: "I wanted to set up an account for the thirty day trial period to listen to a book - do I need an Amazon account for that?"
- From a call lasting 7m 51s , Feb 25, 2024 2:27 PM
Request to remove disliked audiobook: "Remove the book I'm listening to, cancel the book that I ordered. I don't like it."
- From a call lasting 6m 42s , Feb 11, 2024 6:44 PM
Confused about payment for book: "I'm trying to get this one book, and it says it's cost ten dollars instead of the other, and I don't want to spend the twenty one dollars on a book that doesn't cost that much."
- From a call lasting 5m 58s , Feb 10, 2024 9:31 PM
Activating family members' accounts: "I'm trying to activate my mother and father in law's accounts so they can use the Audible books they purchased."
- From a call lasting 3m 23s , Feb 9, 2024 8:58 PM

My Experience Calling 888-283-5051

Oct 23, 2023

I have a dyslexic middle-schooler and I'm attempting to figure out the best way to help her out. One thing that I've seen suggested in online communities is Audible. Audio books are a great way to help bridge that gap in reading, but I didn't know much about the Audible service and I wanted to know if it's better to get a subscription directly through Audible or via Amazon. While I could do an online search, I felt this would be better answered by a person.

Overall, I had a decent experience dealing with their customer service. The call itself was not terribly long, but the customer service is definitely outsourced. It strikes me as odd that a company that specializes in audio solutions can't do better.

There are a lot of reasons why people might call, and given that a large section of their target audience is probably blind, I imagine they get a lot of phone calls. Going online to look for customer service probably isn't a normal thing for some of their target audience. Regardless, I wish they had hired employees who speak clear English because the second half of my call would have gone more smoothly.

When I first called Audible, the system told me that I could dial 1 if I knew my party's extension. I didn't, so I waited a second, and then it asked me to dial 8 for customer services or 0 for the operator. I did pause to consider if I wanted customer services or the operator, but then, I opted for customer services.

After pressing 8, a very clear automated voice outlined several options to me stating, "Hi you’ve reached Audible. Our menu has several options. Please choose from the following: If you are visually impaired, press 1, and we will do our best to connect you with an accessibility specialist. To cancel your membership, press 2. Have a question about your listening experience? Press 3 for assistance. Having technical issues, press 4." It added to stay on the line for other questions.

Everything up to this point was clear and easy to understand, but after two minutes and 54 seconds, I was connected to a real person who had a very thick accent. Eventually, I got answers to most of my questions, but it took a long time. I had to keep asking her to repeat things, and it was very annoying.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Audible.com Customer Service

There are of course other ways to contact Audible.com customer service besides the phone. Below we list the best ones, by medium.
Live Chat
https://www.audible.com/contactus/ref=CUD_US_Corp_page1 - Customer Service
Online chat link. Wait to be connected to representative.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Audible.com provides this option.
Email
audible@custhelp.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Audible.com will reply our your email.
X (formerly Twitter)
https://twitter.com/audiblesupport - Customer Service
Use the link to connect with customer service through Twitter
Audible.com, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Audible.com's website
https://help.audible.com/s/ - Customer Service
Online customer service support
As a last, sometimes only, resort- Audible.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Audible.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Audible.com agent. This phone number is Audible.com's best phone number because 15,900 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-283-5051 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Audible.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or chat or email or web. In total, Audible.com has 2 phone numbers. It's not always clear what is the best way to talk to Audible.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Audible.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Audible.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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