Press 2, press 1 for laptop and notebook support · Consumers calling for repair or technical support, press 1. Businesses or commercial support, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Asus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 1
Here is how our research team describes the way the Asus phone system greets you: Consumers calling for repair or technical support, press 1. Businesses or commercial support, press 2.
Below are some clips we've found from Asus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling ASUS product support.
If you are a consumer calling for repair or technical support, please press one.
If you are calling for business or commercial support, please The product serial number is required for support services.
Please have the serial number ready for the next available agent.
To ensure quality service, your call may be monitored and recorded.
Please listen carefully as our menu options have changed.
For e shop and estore order inquiries, press one."
Excerpt from a call with Asus
Friday, January 5, 2024 1:36 AM
The first phone menu
"Thank you for calling Asus product support.
If you are a consumer calling for repair or technical support, please press one.
If you are calling for business or commercial support, please press two."
Excerpt from a call with Asus
Monday, March 25, 2024 11:42 PM
After you press 1
"The product serial number is required for support services.
Please have the serial number ready for the next available agent.
To ensure quality service, your call may be monitored and recorded.
Please listen carefully as our menu options have changed.
For support with motherboards, networking, wireless, servers, workstations, graphic cards, displays, optical storage, digital home products, and multimedia, press six.
For e shop and e store order inquiries, press one.
For pro art series, press two."
Excerpt from a call with Asus
Sunday, March 10, 2024 12:19 AM
What are the hours and when should I call?
Asus operates the call center for this 877-339-2787 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 152 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Asus is Saturday.The most busy day to call is Thursday, which averages 154% more phone calls by comparison.Again, this is based on a sample of 152 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Asus is Wednesday.
Why call this Asus number?
Below is a sample of recent calls to Asus, and their purpose. Are any of these similar to the reason you are trying to call?
Memory and hard drive upgrade: "I'm looking to upgrade the memory and the hard drive, can you provide me information on what type of memory and how much I need I can upgrade and type and size of hard drive I can install, please."
- From a call lasting 11m 39s , Mar 6, 2024 9:12 PM
Bluetooth adapter connectivity issues: "My Xbox controller keeps disconnecting from the Bluetooth adapter while I'm playing games on my PC."
- From a call lasting 29m 5s , Jan 29, 2024 7:34 PM
Keyboard disabled: "I disabled my keyboard, can you tell me how to fix that?"
- From a call lasting 6m 43s , Jan 5, 2024 3:18 PM
Individuals and businesses can call ASUS customer support to ask about products and services, including computers, gaming consoles, motherboards and servers. Being vaguely familiar with ASUS laptops and thinking they might be economical, I wanted to learn more about the ports available on the devices. Rather than visiting the website, I felt I could get specific questions answered better by calling the customer support number.
When I called ASUS customer support at 877-339-2787, the voice response system thanked me for calling ASUS product support and instructed me to press “9” for Spanish. For personal support, I could press “1,” and for help with commercial issues, I could press “2.” The system said I needed to have my product serial number available and told me to wait for the next available agent. It also noted that the call would be monitored and recorded for quality assurance.
The system offered a list of numerical options to press for ASUS services, including answers to questions about products such as notebooks, tablets, desktops, handheld devices and motherboards. The system allowed me to press “9” to repeat the options. I chose the option I thought would provide information on personal computers. The voice response system explained that I agreed the company could collect data for customer support and analysis by continuing the call. It also said I could visit the official website to learn more about ASUS data use and protection policies.
There was a long pause of dead air before the automated voice said someone would answer my call. Music began playing, and shortly after that, there was an announcement from the automated response system that provided an overview of ASUS products, warranties and services. Listening to this information helped me pass the time while waiting for someone to answer my call. There was a second announcement repeating the information mentioned earlier, followed by music, a pause, more music and several minutes of dead air. There was no way to initiate a callback.
I did not have the opportunity to speak to a human. I waited for more than eight minutes before I decided to hang up. Before this call, I didn’t know much about the company, but my interest in learning more about their laptops prompted me to call them. Although I never spoke with a human, I learned from the voice response system that not only does ASUS offer laptops but many other products and services.
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More Ways to Contact Asus Customer Service
There are of course other ways to contact Asus customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Asus provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Asus will reply our your email.
Use the link to connect with customer service through Twitter
Asus, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Asus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Asus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asus agent. This phone number is Asus's best phone number because 15,564 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-339-2787 include Warranty Claim, Device Support, Track a Package, Refund a Charge, Account Access and other customer service issues. Rather than trying to call Asus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email or twitter. In total, Asus has 3 phone numbers. It's not always clear what is the best way to talk to Asus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Asus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
