Assurance Wireless Phone Number

Call Assurance Wireless customer service faster with GetHuman

  • Calls Assurance Wireless's Customer Service department
  • The average hold time is 10m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Account Access, Activate Plan, Lost or Stolen Phone, Device Support, and Can't Login.
  • Reach a live Assurance Wireless agent: Press 0#, then 4, then 5, then 5 OR Press 0 at every prompt until transferred OR as soon as the menu starts, press 0 four times
  • What you hear when you call: Enter your Assurance phone number.

What to expect when you call

Heard when the phone system first answers
"You for calling Assurance Wireless. Please note federal regulations require that you make a phone call send a text message, or go online every thirty days with your phone to keep your Assurance Wireless service active. As part of this call and subsequent interactions from this call, Assurance Wireless may collect information about you to provide the best service possible. To learn more, go to t dash mobile dot com slash privacy. And as an Assurance Wireless customer, you can join a free work shop on how to use your phone to learn how to block unwanted calls and spam text. Call our partner, the California Emerging Technology Fund."
Excerpt from a call with Assurance Wireless
Friday, January 12, 2024 7:17 PM
They may ask you to enter information with the dial pad
"Thank you for calling Assurance Wireless. Please note federal regulations require that you make a phone call send a text message, or go online every thirty days with your phone to keep your Assurance Wireless service active. As part of this call and subsequent interactions from this call, Assurance Wireless may collect information about you to provide the best service possible. To learn more, go to t dash mobile dot com slash privacy. And as an Assurance Wireless customer, you can join a free work shop on how to use your phone to learn how to block unwanted calls and spam text.
Call our partner, the California Emerging Technology Fund.
Please enter the ten digit Assurance phone number now."
Excerpt from a call with Assurance Wireless
Saturday, March 16, 2024 6:44 PM

Calling Assurance Wireless Customer Care at 888-321-5880

Sep 11, 2023

There are many reasons why people might call Assurance Wireless. Some people may need to check on their application status or change something that determines their eligibility. I heard about it on the radio and realized that my father might be applicable,e given his age and limited income, so I wanted to look into whether he could apply. He is not technologically handy at all, so I knew that if he did qualify I would have to do all the work, so I called to learn more about the application process and determine the best way to proceed. 

After calling the number, I was thanked for calling Assurance Wireless, and then a recorded message informed me that "federal regulations require that you use your free lifeline and/or ASP service at least once every 30 days or you will lose your service." I found that interesting and tucked the information away so I could remind my father he had to use it at least once a month. 

It then asked me for my number, which caught me off guard since I was seeking general information, but then said if you don't have a number, press # which I then did. The recorded message warned me that Assurance may collect information to learn more and that I could go to tmobile.com/privacy to learn more. It also offered me a phone number I could call to learn how to block spam or unwanted texts, which was also interesting.

Then it launched into the first directory, which told me for instructions on how to improve my phone press 1, to check the application process press 2, if you are a new customer press 3, and for all others press 4. It was most logical for me to choose 3, so then it launched a new menu that said to sign up or enroll or reapply press 1, to check the status of an application press 2, or for existing customers press 3. 

I pressed 1, and then it asked me to enter my ZIP Code to see if service is available in my area. I entered his ZIP Code and it said that it was, but the fastest way to apply is to visit their website at assurancewireless.com. It also told me to please hang up and go to the website. 

I was a little unclear at this point if it would hang up on me, but after about 15 seconds of dead air, another recorded message informed me that Assurance Wireless offered free data, voice minutes, and texts to qualified applicants. It also said that you may qualify if you participate in Medicaid, MediCal, Snap, Qualfresh, benefits pension, or survivors benefits along with other government benefits. 

After it got through this, it asked if I had a home number associated with my name or address. Since I was calling for my dad, I said no. It then finally said I would be connected to a live representative within 30 seconds, and I was. The representative had a thick accent, but I could understand her, and she helped me through the process. I will note it took me 5 minutes and seven seconds to get to a real person. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Assurance Wireless Customer Phone Number 888-321-5880 - Stats

Phone number to dial888-321-5880
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait10 minutes
Current wait13 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web, twitter
Quality of communication77%
Quality of help82%
Customer votes7,578
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Assurance Wireless's Best Toll-Free/800 Customer Phone Number

This is Assurance Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Assurance Wireless agent. This phone number is Assurance Wireless's Best Phone Number because 34,776 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-321-5880 include Account Access, Activate Plan, Lost or Stolen Phone, Device Support, Can't Login and other customer service issues. The Assurance Wireless call center that you call into has employees from New York, Michigan and is open 24 hours, 7 days according to customers. In total, Assurance Wireless has 2 phone numbers. It's not always clear what is the best way to talk to Assurance Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Assurance Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Assurance Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Application Status888-898-4888

Beyond the Phone Number

There are other ways to get in touch with Assurance Wireless, including email and their website / help desk and their Twitter handle. Visit our Assurance Wireless Customer Service page for more information.
Assurance Wireless Customer Service

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