Assurance Wireless Customer Service

There are many reasons why people might call Assurance Wireless. Some people may need to check on their application status or change something that determines their eligibility. I heard about it on the radio and realized that my father might be applicable,e given his age and limited income, so I wanted to look into whether he could apply. He is not technologically handy at all, so I knew that if he did qualify I would have to do all the work, so I called to learn more about the application process and determine the best way to proceed. 

After calling the number, I was thanked for calling Assurance Wireless, and then a recorded message informed me that "federal regulations require that you use your free lifeline and/or ASP service at least once every 30 days or you will lose your service." I found that interesting and tucked the information away so I could remind my father he had to use it at least once a month. 

It then asked me for my number, which caught me off guard since I was seeking general information, but then said if you don't have a number, press # which I then did. The recorded message warned me that Assurance may collect information to learn more and that I could go to tmobile.com/privacy to learn more. It also offered me a phone number I could call to learn how to block spam or unwanted texts, which was also interesting.

Then it launched into the first directory, which told me for instructions on how to improve my phone press 1, to check the application process press 2, if you are a new customer press 3, and for all others press 4. It was most logical for me to choose 3, so then it launched a new menu that said to sign up or enroll or reapply press 1, to check the status of an application press 2, or for existing customers press 3. 

I pressed 1, and then it asked me to enter my ZIP Code to see if service is available in my area. I entered his ZIP Code and it said that it was, but the fastest way to apply is to visit their website at assurancewireless.com. It also told me to please hang up and go to the website. 

I was a little unclear at this point if it would hang up on me, but after about 15 seconds of dead air, another recorded message informed me that Assurance Wireless offered free data, voice minutes, and texts to qualified applicants. It also said that you may qualify if you participate in Medicaid, MediCal, Snap, Qualfresh, benefits pension, or survivors benefits along with other government benefits. 

After it got through this, it asked if I had a home number associated with my name or address. Since I was calling for my dad, I said no. It then finally said I would be connected to a live representative within 30 seconds, and I was. The representative had a thick accent, but I could understand her, and she helped me through the process. I will note it took me 5 minutes and seven seconds to get to a real person.