Toll-free · Press 1, then 3. This is for Houston, TX region ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ashley Furniture phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu, then you must choose option 1-4.
Here is how our research team describes the way the Ashley Furniture phone system greets you: For customer care, press 1. For human resources, press 2. For distribution services, press 3. For accounts payable, press 5. For the receptionist, press 0.
Below are some clips we've found from Ashley Furniture's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling The Ashley Companies. For customer care, please press one.
For human resources, press two. For Ashley distribution services, press three."
Excerpt from a call with Ashley Furniture
Tuesday, January 2, 2024 6:17 PM
The first phone menu
"Thank you for calling The Ashley Companies.
Thank you for calling The Ashley Companies. For customer care, please press one.
For human resources, press two.
For Ashley Distribution Services, press three.
For accounts payable, press five.
If you need to speak to the receptionist, press zero.
To replay this message, please press nine."
Excerpt from a call with Ashley Furniture
Monday, April 1, 2024 2:46 PM
After you press 1
"To speak to an agent regarding an Ashley purchase, press one.
For a purchase from another retail location, press two."
Excerpt from a call with Ashley Furniture
Saturday, February 17, 2024 9:25 PM
What are the hours and when should I call?
Ashley Furniture operates the call center for this 800-477-2222 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 288 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ashley Furniture phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ashley Furniture staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ashley Furniture is Sunday.The most busy day to call is Tuesday, which averages 357% more phone calls by comparison.Again, this is based on a sample of 288 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Ashley Furniture is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Ashley Furniture staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Ashley Furniture number?
Below is a sample of recent calls to Ashley Furniture, and their purpose. Are any of these similar to the reason you are trying to call?
Returns request for large boxed sofas: "I ordered two sofas online, they come in a box and I want to return them because I had to take my door down to get them inside."
- From a call lasting 24m 6s , Apr 6, 2024 6:49 PM
Locating specific furniture sets: "I'm trying to locate a specific bedroom set and dining room set that I saw online but can't find in any of the stores."
- From a call lasting 2m 42s , Mar 20, 2024 9:15 PM
Issue with delivered order: "My order was delivered over three weeks ago and it's broken, but nobody has scheduled a fix yet."
- From a call lasting 9m 46s , Mar 14, 2024 9:18 PM
Missing repair appointment: "I was supposed to have a repair person come out to fix my bunk bed, and no one showed up during the scheduled time."
- From a call lasting 8m 25s , Feb 22, 2024 11:05 PM
Lost credit card: "I need to report my lost credit card."
- From a call lasting 14m , Feb 20, 2024 11:28 PM
Issue with store company: "I just wanna know why they been doing that with me."
- From a call lasting 9m 26s , Feb 17, 2024 9:25 PM
Delivery inquiry: "I'm trying to find out about whether my recliner is actually gonna be delivered tomorrow or to keep rescheduling it out again."
- From a call lasting 4m 8s , Feb 15, 2024 5:58 PM
Inquiring about footrest extension: "Can I get a footrest extension for that particular item?"
- From a call lasting 4m 54s , Jan 15, 2024 2:56 PM
Missing mattress delivery: "I received my bedroom set today but did not get the mattress, which is scheduled for delivery in two weeks."
- From a call lasting 5m 46s , Jan 3, 2024 5:16 PM
More Ways to Contact Ashley Furniture Customer Service
There are of course other ways to contact Ashley Furniture customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ashley Furniture provides this option.
As a last, sometimes only, resort- Ashley Furniture customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ashley Furniture's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ashley Furniture agent. This phone number is Ashley Furniture's best phone number because 7,896 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-2222 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ashley Furniture first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Ashley Furniture has 2 phone numbers. It's not always clear what is the best way to talk to Ashley Furniture representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ashley Furniture. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ashley Furniture. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.