Toll-free·Calls Customer Service·Most popular Apple number
Q:How do I get a live human at Apple?
A:Press 0, then press 6 OR For tech support, have serial number ready. Don't press zero -- say "iPhone Support" (or whatever product you're calling about). The system will ask you for serial number and get you right to someone who can help
Q:Does Apple offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 7am-6pm CT.The least busy day is Saturday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 6 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.
Toll-free · Fast service, call the number and press 1 or 2, that's all. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Apple phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0, then press 6 OR For tech support, have serial number ready. Don't press zero -- say "iPhone Support" (or whatever product you're calling about). The system will ask you for serial number and get you right to someone who can help
Here is how our research team describes the way the Apple phone system greets you: If you have another phone number I can use to look you up, please enter it now. If not, in a few words, please tell me why you are calling.
Below are some clips we've found from Apple's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Apple Support.
Calls are recorded for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number. If you're calling about charges on your account, say billing.
Otherwise, what Apple product or service are you calling about?"
Excerpt from a call with Apple
Thursday, January 18, 2024 12:55 AM
They may ask your reason for calling (instead of a menu)
"Apple Support.
Calls are recorded for evaluation to train personnel and improve contact center technologies.
If you're calling about charges on your account, say billing.
Otherwise, what Apple product or service are you calling about?
Was that an iPhone? Yes or no?
In a few words, what's going on with the iPhone?"
Excerpt from a call with Apple
Friday, April 12, 2024 5:39 PM
They may ask you to enter information with the dial pad
"I didn't hear that. If you're call by the way, there's an easy way to manage your subscriptions right on your Apple device or on our website if you like before transferring you, I can send you the link.
Carrier rates may apply.
Would you like me to send the message?
After you're finished with the adviser, can we text you a link to a brief survey?
Is that the mobile phone where you'd like us to text a link to the survey?
Please enter the area code and mobile phone number you'd like us to text the survey link to."
Excerpt from a call with Apple
Monday, April 1, 2024 9:49 PM
They may ask you to say or enter information
"Apple support.
Calls are recorded for evaluation to train personnel and improve contact center technologies.
Call center hours are from seven AM to ten PM central time seven days a week.
To check which support options are available to you at this time, I need some information.
If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about?
Which do you need help with? Say a charge I don't recognize, a subscription, a device I ordered, or say it's something else."
Excerpt from a call with Apple
Friday, March 29, 2024 9:20 AM
The first phone menu
"Apple Support.
Calls are recorded for evaluation to train personnel and
account, say billing. Otherwise, what Apple product or service are you calling about?
Was that iCloud? I didn't get that. Did you say iCloud?
Please say yes or no.
Let's try this instead. For charges in your account or billing issues, press one.
If you're calling about an iPhone, press two.
For iPad, press three.
Mac computers, press four.
Apple watch, press five.
For anything else, press six."
Excerpt from a call with Apple
Friday, April 5, 2024 5:41 PM
After you press 2
"After you're finished with the adviser, can we text you a link to a brief survey?
Carrier rates may apply.
Apple's warranty coverage is in addition to your rights provided by consumer law.
Warranty, privacy policy, and privacy rights information are available at apple dot com slash legal.
I'll transfer you now.
Please hold for an Apple support adviser. While you wait, you can choose to listen to some music.
For modern popular music, press one.
Or for silence, press four."
Excerpt from a call with Apple
Tuesday, April 2, 2024 12:30 AM
What are the hours and when should I call?
Apple operates the call center for this 800-275-2273 phone number Mon-Sun 7am-6pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 675 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apple phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apple staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Apple is Saturday.The most busy day to call is Thursday, which averages 70% more phone calls by comparison.Again, this is based on a sample of 675 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Apple is Monday.
Why call this Apple number?
Below is a sample of recent calls to Apple, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with verification code: "I tried to enter last code but it's not working."
- From a call lasting 12m 13s , Apr 14, 2024 12:18 PM
Trouble with Apple ID verification: "I keep getting incorrect verification codes and now it says try again later, but I need help accessing my father's Apple ID."
- From a call lasting 21m 49s , Apr 13, 2024 11:53 PM
Issues with Apple ID verification: "I'm trying to sign into my Apple ID but having trouble with the verification codes."
- From a call lasting 14m 44s , Apr 13, 2024 7:19 PM
Account disabled due to fraud: "So I have some fraud on my account, and then they disabled it."
- From a call lasting 25m 59s , Apr 13, 2024 2:50 PM
Phone screen unresponsive: "My phone screen is not responding to any buttons, even after visiting Apple Store."
- From a call lasting 27m 9s , Apr 11, 2024 10:48 PM
Providing contact information: "I'll give you an email address."
- From a call lasting 15m 32s , Apr 11, 2024 7:28 PM
Apple account assistance: "I do have a Apple ID."
- From a call lasting 41m 18s , Apr 11, 2024 4:41 PM
Bluetooth connection issue: "My iPad Bluetooth is being shared but not working."
- From a call lasting 4m 53s , Apr 11, 2024 4:16 PM
Email access issue: "I've been receiving emails, but I haven't been able to get them."
- From a call lasting 46m 35s , Apr 9, 2024 8:35 PM
Possible phishing attempt: "They acted like they were Apple, and they weren't really Apple."
- From a call lasting 86m 54s , Apr 9, 2024 7:04 PM
Calling Apple was really easy, which is just one of the many reasons that I am a happy Apple customer. The company makes it easy to get to a support agent and they keep their wait times very low, thank to an effective automated assistant. I wish more companies would look at how streamlined Apple's customer service is and consider updating theirs.
This is even more impressive when you consider how many phone calls Apple probably receives in a day. Apple supports dozens of products including phones, tablets, watches and laptops. They also have their own app, digital music and ebooks store. With all of that in mind, a little wait should be expected, but I was still able to get to a customer service agent in just a minute and 43 seconds. This is why I never think twice about calling Apple when I have a problem with a product.
When I first called, I received the "Welcome to Apple Support" greeting, then it told me, "To securely verify your identity, I'd like to send a notification to your Apple device." I approved the message which instantly appeared on my device and it was able to identify me immediately. I love this feature because I don't have to give out any personal information and it's so easy to complete.
Then the automated assistant mentioned that the last time I called, it was about an Apple Watch, and wanted to know if that's the product I needed help with today. It's nice that the system remembers the problems you had in the past so that you can just pick right back up with support if needed, but this time it was about something else.
After I said that, the assistant stated, "In a few words, please tell me why you're calling." I then responded, "app purchase" and it asked me, "What product are you having that issue with?" Quickly, I responded that the issue was with my Apple phone and it said it would get an advisor to help me with my problem. It asked if I would like a survey after the phone call (I declined) and then after a brief privacy message it instantly connected me to an agent. I didn't even hear any hold music before the agent answered.
The rep spoke clear English and was very helpful and checked into the app purchase made my daughter and helped me remove it from my account. The customer experience was essentially flawless from start to finish.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact Apple Customer Service
There are of course other ways to contact Apple customer service besides the phone. Below we list the best ones, by medium.
Apple, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Apple, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
1) Choose Product 2) Choose problem (even if you only have a question, you can choose a random problem and they'll still help you) 3) Choose detailed response 4) Give information if you want/need 5) Select Chat 6) Enter product or serial number.
As a last, sometimes only, resort- Apple customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Apple's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apple agent. This phone number is Apple's best phone number because 156,552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-2273 include Warranty and Repairs, Refunds and Returns, Account Access, Device Support, Dispute a Charge and other customer service issues. The Apple call center that you call into has employees from Georgia, Ohio, Michigan and is open Mon-Sun 7am-6pm CT according to customers. In total, Apple has 7 phone numbers. It's not always clear what is the best way to talk to Apple representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Apple. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apple. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
