A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 39 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.
This is the #4 most popular Anthem Blue Cross & Blue Shield phone number out of 6. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press 1, then 0# when it asks for your member number and 0# when it asks for your date of birth · Pharmacy-related questions - Please call the number on the back of your card. Please say or enter your member ID.
Toll-free · Ignore the prompts, just press 0. · Pharmacy-related questions - Please call the number on the back of your card. Please say or enter your member ID.
Toll-free · This a help line for Anthem Medicare policies. To check the status of a policy, press 2 and then ###. Otherwise, you'll be bounced to voicemail. · To speak to a representative about medical health insurance plans in your area, press 1. For questions regarding your plan or claims assistance, press 2. To purchase an individual or family health plan and not a medical health insurance plan, press 3.
Toll-free · Press 1 to continue in English. Say "Member" when asked who you are. Next, when asked for your "Member ID," press 0 (you will be asked 3 times, press 0 each time). When asked "What are you calling about," say "Representative." · To text instead of staying on the phone, press or say 1. If you stay on the line, say "member," "healthcare provider," or "broker."
Toll-free · Ignore the prompts, just press 0. · To text instead of staying on the phone, press or say 1. Are you calling on behalf of a hospital, provider, or pharmacy? (Respond to the question.)
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Anthem Blue Cross & Blue Shield phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Ignore the prompts, just press 0.
Here is how our research team describes the way the Anthem Blue Cross & Blue Shield phone system greets you: Say or enter your provider ID.
What are the hours and when should I call?
Anthem Blue Cross & Blue Shield operates the call center for this 800-345-4344 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 5,033 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Anthem Blue Cross & Blue Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Anthem Blue Cross & Blue Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Anthem Blue Cross & Blue Shield is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 5,033 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Anthem Blue Cross & Blue Shield is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Anthem Blue Cross & Blue Shield staffs the call center well on Tuesday.