American Home Shield Customer Service

Calling American Home Shield's customer service line was helpful, but was a little pushy and over the top as it tried to get me to sign up with American Home Shield. When I dialed, I was first taken to the automated system, where I was asked to provide things information about where my home was dialed and what things I wanted to protect.

I said that I would be a new customer and needed to get information about setting up an account, and the system immediately started the process of connecting me with someone who could help. I was put through after about a single minute and was asked for my information, such as the zip code I was in. Once I had provided all of that, I was quickly connected with a representative, who asked me to confirm my full address so that he could give me the most accurate quote.

I gave my address, and the representative welcomed me to the call and asked what the purpose was for my interest in a policy with American Home Shield. I said I wanted to get all of my appliances well protected in case they broke down, and the representative asked how old my appliances were so that he could give me a full idea of what a quote might cost.

When he finished, he said that he was recommending that I opt for the Gold protection plan, as it would provide the highest amount of services for my money. Because I had mentioned that I wanted to protect my appliances the representative said that the lowest tier would not work for me, as I needed some coverage that the lowest tier would not provide. On the other hand, with mostly newer appliances, I wouldn't need all of the coverage that the highest tier provided.

The representative proceeded to explain the benefits that the middle tier covered and why it was a good choice for many drivers. He went through line by line, making sure not to miss covering any one of the positives available with coverage. He then said that it would cost $40 per month for me to secure coverage, and I could go ahead and make the coverage start retroactive to 30 days or less from the time when I made my first payment. With that being the case, the representative said that he could get me started on my policy, with no waiting required on my part.

I said that I did not want to make a decision today, and he expressed surprise that I wasn't yet willing to decide on getting a policy. He then asked for my e-mail so he could send me updates, and I instead ended the call there without progressing further.

I thought the representative was helpful, but the pushy nature at the end of the call was off-putting. I wanted information from this call, not a sales attempt. Based off that, I'd call this number because I trust the information, but I'd be hesitant to call it again in the future if I needed it.