How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this American Education Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When asked for "Social Security Number," press 0. You will be asked twice, press 0 again, then press 2.
Here is how our research team describes the way the American Education Services phone system greets you: Please enter your account number or Social Security number followed by the # key.
Below are some clips we've found from American Education Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"The United States Department of Education is making one time a adjustments to payment counts under its income driven repayment and public service loan forgiveness programs.
To take advantage of this opportunity, borrowers of federal family education loan program felt or health education assistance loan, HEAL, program loans, serviced by AES, must consolidate into a direct loan by April thirtieth twenty twenty four.
Ask our representatives for more information about this opportunity.
Recently, the US Department of Education announced the new saving on a valuable education save repayment plan and debt forgiveness for those who enroll in the plan.
To take advantage of this opportunity, federal loan borrowers with loans serviced by AES must consolidate into the direct loan program.
Please visit student aid dot gov for more information.
Thank you for calling American Education Services.
This call may be monitored or recorded for quality assurance purposes.
Please enter your account number or Social Security number followed by the pound sign."
Excerpt from a call with American Education Services
Monday, March 18, 2024 7:26 PM
What are the hours and when should I call?
American Education Services operates the call center for this 800-233-0557 phone number Mon-Fri 7:30am-9pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 285 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Education Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Education Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Education Services is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 285 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call American Education Services is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Education Services staffs the call center well on Friday.
Why call this American Education Services number?
Below is a sample of recent calls to American Education Services, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with deferment request: "I've been I've been inputting the information using my keypad, but the system is not taking the information for some reason."
- From a call lasting 19m 38s , Mar 18, 2024 7:26 PM
More Ways to Contact American Education Services Customer Service
There are of course other ways to contact American Education Services customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- American Education Services customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Education Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Education Services agent. This phone number is American Education Services's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-233-0557 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call American Education Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, American Education Services has 1 phone number. It's not always clear what is the best way to talk to American Education Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Education Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Education Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.