How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this American Eagle Outfitters phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4.
Here is how our research team describes the way the American Eagle Outfitters phone system greets you: Place an order or if you have questions regarding your order, press 1. Real rewards program, press 2. Real rewards credit card, press 3. Customer service representative, press 4.
Below are some clips we've found from American Eagle Outfitters's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling American Eagle.
Please listen carefully as our menu options may have changed.
If you would like to place an order, or if you have questions about an existing order, press one.
For questions regarding the Real rewards program, press two."
Excerpt from a call with American Eagle Outfitters
Saturday, March 9, 2024 10:07 AM
After you press 1
"For questions regarding the Real rewards credit card, press three.
Or to speak to a if you are calling for the status of your order, press one."
Excerpt from a call with American Eagle Outfitters
Sunday, January 7, 2024 9:51 PM
What are the hours and when should I call?
American Eagle Outfitters operates the call center for this 888-232-4535 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,785 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Eagle Outfitters phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Eagle Outfitters staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Eagle Outfitters is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 1,785 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call American Eagle Outfitters is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Eagle Outfitters staffs the call center well on Wednesday.
Why call this American Eagle Outfitters number?
Below is a sample of recent calls to American Eagle Outfitters, and their purpose. Are any of these similar to the reason you are trying to call?
Price adjustment request: "I had ordered two tops, today they came at full price, but now they're on sale, can I get a price adjustment?"
- From a call lasting 4m 10s , Jan 7, 2024 9:51 PM
More Ways to Contact American Eagle Outfitters Customer Service
There are of course other ways to contact American Eagle Outfitters customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, American Eagle Outfitters provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and American Eagle Outfitters will reply our your email.
Some customer service teams, like that of American Eagle Outfitters, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- American Eagle Outfitters customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Eagle Outfitters's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Eagle Outfitters agent. This phone number is American Eagle Outfitters's best phone number because 10,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-232-4535 include Returns, Cancel Order, Change Order, Refund, Track Order and other customer service issues. Rather than trying to call American Eagle Outfitters first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web or chat. In total, American Eagle Outfitters has 1 phone number. It's not always clear what is the best way to talk to American Eagle Outfitters representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Eagle Outfitters. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Eagle Outfitters. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.