How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Aloft Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Aloft Hotels number should go right to a real human being
Below are some clips we've found from Aloft Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Aloft.
If you are calling to book a new I'm not quite sure what you mean.
If you are I still didn't hear you clearly.
Press one if you're calling to book a new reservation.
Or press two for help with something else.
Before I transfer you, if you are currently a Marriott Bonvoy member, please say or enter your Marriott Bonvoy number or the telephone number associated with your account now."
Excerpt from a call with Aloft Hotels
Friday, January 5, 2024 6:40 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Aloft.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Aloft Hotels
Thursday, March 21, 2024 1:34 AM
They may ask you to say or enter information
"Thank you for calling Aloft.
Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card?
Eligible applicants can earn eighty five thousand bonus points Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Aloft Hotels
Thursday, January 4, 2024 8:27 PM
The first phone menu
"Thank you for calling Aloft.
If you are I'm not I still didn't hear you clearly.
Before I transfer sorry.
I'm sorry. I didn't understand.
In order to help you, I need to know who's calling.
Or to enter your phone number, press two.
Press one if you're calling to book a new reservation.
Or press two for help with something else."
Excerpt from a call with Aloft Hotels
Tuesday, February 27, 2024 10:09 PM
In fact, much of this information on this page is superfluous because this Aloft Hotels phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Aloft Hotels operates the call center for this 877-462-5638 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 148 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aloft Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aloft Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aloft Hotels is Sunday.The most busy day to call is Wednesday, which averages 175% more phone calls by comparison.Again, this is based on a sample of 148 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Aloft Hotels is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Aloft Hotels number?
Below is a sample of recent calls to Aloft Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Hotel stay complaint: "I had a horrible stay at an Aloft Hotel in downtown Manhattan and need to speak to someone about that."
- From a call lasting 4m 56s , Mar 28, 2024 11:45 PM
Questions about recent stay: "I checked out this morning, but had trouble reaching staff, now trying to get in touch with Aloft Burling Brook."
- From a call lasting 4m 18s , Mar 17, 2024 4:46 PM
Seeking to speak with representative: "Speak to representative."
- From a call lasting 4m 33s , Mar 10, 2024 5:35 AM
Lost stuffed animal search: "My daughter left a stuffed animal at the hotel, a gift from her now deceased grandmother, and she's devastated, hoping to convince the assistant manager to let her check the laundry area."
- From a call lasting 4m 58s , Feb 27, 2024 10:09 PM
Accommodation issue: "I specifically requested a first floor room for my disabled companion and dog, but was given a third floor room far away from the elevator."
- From a call lasting 3m 56s , Feb 17, 2024 9:06 PM
Billing/payment discrepancy: "The GM says I didn't pay for the room, but that's not true."
- From a call lasting 32m 53s , Feb 5, 2024 6:57 PM
Cancel reservation for canceled event: "I have a reservation in College Station this weekend for a soccer tournament that's just been canceled."
- From a call lasting 4m 28s , Feb 2, 2024 1:02 AM
Pool water too cold: "The pool water was very cold and uncomfortable for guests at the hotel."
- From a call lasting 12m 45s , Jan 14, 2024 1:07 AM
Speak to operator: "I need to speak to an operator associate."
- From a call lasting 1m 40s , Jan 10, 2024 7:47 PM
Seeking hotel regulations: "Make a regulation. No."
- From a call lasting 2m 5s , Jan 10, 2024 4:33 PM
Conclusion and closing notes
This is Aloft Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aloft Hotels agent. This phone number is Aloft Hotels's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-462-5638 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Aloft Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Aloft Hotels has 1 phone number. It's not always clear what is the best way to talk to Aloft Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Aloft Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aloft Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.