How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Alltel Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 once after each prompt.
Below are some clips we've found from Alltel Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling your trusted TV, Internet, and home phone provider.
To get set up as a new service and to hear about our exciting promotions and offers, press one.
For help with existing accounts, including installations, technical support, and account updates or changes, press two."
Excerpt from a call with Alltel Wireless
Friday, March 29, 2024 4:26 PM
The first phone menu
"Thank you for calling your trusted TV, Internet, and home phone provider.
To get set up as a new service and to hear about our exciting promotions and offers, press one.
For help with existing accounts, including installations, technical support, and account updates or changes, press two."
Excerpt from a call with Alltel Wireless
Friday, March 29, 2024 4:26 PM
What are the hours and when should I call?
Alltel Wireless operates the call center for this 800-255-8351 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 60 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alltel Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alltel Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Alltel Wireless is Saturday.The most busy day to call is Tuesday, which averages 1300% more phone calls by comparison.Again, this is based on a sample of 60 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Alltel Wireless is Thursday.
Why call this Alltel Wireless number?
Below is a sample of recent calls to Alltel Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Dispute unauthorized charges: "I have a bill that I don't even owe, they're trying to say I owe bills and I don't owe bills."
- From a call lasting 18m 5s , Mar 29, 2024 4:26 PM
More Ways to Contact Alltel Wireless Customer Service
There are of course other ways to contact Alltel Wireless customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Alltel Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Alltel Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alltel Wireless agent. This phone number is Alltel Wireless's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-8351 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Alltel Wireless first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Alltel Wireless has 1 phone number. It's not always clear what is the best way to talk to Alltel Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Alltel Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Alltel Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.