Alaska Airlines Customer Service

Alaska Air is a major commercial airline that is based in the United States. As the fifth largest airline in the US, it isn't surprising that it gets a lot of customer service calls every day.

Why Do People Call Alaska Air Customer Support?

People call Alaska Air customer support for a range of reasons, including:

• Booking, changing and canceling flights
• Checking on flight status
• Requesting help with billing and payment issues
• Inquiries about Mileage Plan, Alaska Airlines' frequent flyer program
• Questions about lost and delayed baggage
• Assistance with transporting pets and unaccompanied children
• Air Alaska website technical support
• Reporting lost items

Best Practices for Calling Alaska Air Customer Service

There are several things that you can do to help ensure that your call to Alaska Air customer service is handled quickly and professionally:

• Before calling, ensure that you are dialing the correct number. Like many airlines, Alaska Air has several different departments, each with its own customer service number. You can find these numbers, along with calling hours, on Alaska Air's website. The reservation line is open 24/7.
• Have whatever documentation you need in front of you. This may include reservation or cancelation numbers, your Mileage Plan ID number, baggage claim stubs, billing or credit card statements and any previous correspondence between you and Air Alaska regarding your current issue.
• If you are calling for technical support in using the Air Alaska website, be in front of your computer so that you and the customer service representative can troubleshoot together.
• Have pen and paper handy so you can take notes during the call.

How do Consumers Feel About Calling Alaska Air Customer Service?

Alaska Air has topped JD Power and Associates' traditional airline customer satisfaction list for over a decade. Alaska Air is committed to providing quality customer service, and those who call Alaska Air are generally satisfied with the assistance they receive.

What Kind of Issues can Alaska Air Customer Service Representative Resolve?

Alaska Air customer service representatives can resolve many common issues, including providing assistance with ticketing, helping to make arrangements for unaccompanied minors or pets, providing direction on disability services for passengers, researching billing issues, and helping callers locate lost or delayed baggage.

What Can't Be Resolved With a Call to Alaska Air Customer Service?

Alaska Air customer service representatives have no control over security protocol at airports. Individuals who are concerned about these issues should direct inquiries to the airport rather than Alaska air. In addition, Alaska Air customer service representatives cannot take reports for lost items if the item was lost at the airport and not on an Alaska Air aircraft.

What Should You Do If You Have an Unsuccessful Call with Alaska Air?

If you have an unsuccessful call with Alaska air, there are several things that you can do to get a resolution. Here are some suggestions:

First, review any notes that you took during your original call. If you decided not to take notes during the call, it's still a good idea to write down or type out what you remember from the conversation. These details can be helpful as you evaluate your case.

Next, call Alaska Air back. Customer service agents differ in levels of training and experience. The next person you speak to may be able to better understand your issue and provide a resolution.

If you are unsuccessful on your second call, try getting in touch through other means. The reservations department does have a live chat option as well as text-based support. In addition, you may be able to connect with a social media specialist via Alaska Air's social media accounts. These messaging options offer the advantage of providing a transcript of the communications between you and Alaska Air, which can be helpful if you need to escalate your case.

One final option: If you booked your ticket with a travel agent or third-party booking service, try contacting the agent or the customer service department of the booking service. They may be able to advocate for you.