How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Air Miles phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press # at the first menu, then hold for "Representative."
Here is how our research team describes the way the Air Miles phone system greets you: To begin, enter your 11-digit collector number.
Below are some clips we've found from Air Miles's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"If you forgot your PIN or it has not yet been set up, press pound.
To reset your PIN, enter the phone number associated with your collector profile, starting with the area code on your keypad."
Excerpt from a call with Air Miles
Tuesday, January 23, 2024 6:55 PM
They may ask your reason for calling (instead of a menu)
"Thank you, and welcome to AirMiles Onyx priority service.
How can we help you today?"
Excerpt from a call with Air Miles
Thursday, February 29, 2024 8:14 PM
They may ask you to enter information with the dial pad
"Thank you for calling the AirMiles reward program.
For
We are currently experiencing a greater than normal volume of calls.
So you may have to wait longer than usual to speak with a customer care ambassador.
Thank you for your continued patience. Remember, you can check your account balances, order cards, update your profile, and use miles toward great rewards, and more at any time by visiting air miles dot c a.
Our customer care center is currently closed.
To continue with our self-service options, press one.
If you wish to call back and speak with an ambassador, to begin, please use your keypad to enter your eleven digit collector number."
Excerpt from a call with Air Miles
Tuesday, April 2, 2024 10:41 AM
What are the hours and when should I call?
Air Miles operates the call center for this 888-247-6453 phone number Mon-Fri 9am-7pm, Sat 9am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 84 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air Miles phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air Miles staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air Miles is Saturday.The most busy day to call is Monday, which averages 125% more phone calls by comparison.Again, this is based on a sample of 84 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Air Miles is Tuesday.
Why call this Air Miles number?
Below is a sample of recent calls to Air Miles, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about promotion: "I received a mail about a promotion for saving on gas with my AirMiles card."
- From a call lasting 3m 58s , Apr 10, 2024 8:36 PM
Issues accessing account from Europe: "I'm in Europe, and you're blocking European addresses from reaching your site."
- From a call lasting 12m 43s , Apr 9, 2024 8:35 PM
More Ways to Contact Air Miles Customer Service
There are of course other ways to contact Air Miles customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Air Miles provides this option.
Use the link to connect with customer service through Twitter
Air Miles, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Air Miles customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Air Miles's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air Miles agent. This phone number is Air Miles's best phone number because 14,298 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-247-6453 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Air Miles first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Air Miles has 3 phone numbers. It's not always clear what is the best way to talk to Air Miles representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Air Miles. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air Miles. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.