How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Air France phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then wait for a representative. Do not press anything when prompted to.
Here is how our research team describes the way the Air France phone system greets you: Flying Blue member, press the # key; otherwise, please wait.
Below are some clips we've found from Air France's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Air France service line.
For English, press one. If you are a Flying Blue member, please press the pound key.
Otherwise, please wait.
Please be aware that our assistance use information and tools
that you can also find on airfons dot com. For a faster response, we recommend you visit our website and use our self-service options.
Press the star key if you need help with flight changes, travel requirements, vouchers and refunds, or flight schedules.
Otherwise, stay on the line for any other questions."
Excerpt from a call with Air France
Saturday, January 6, 2024 4:43 PM
They may ask you to enter information with the dial pad
"Welcome to the Air France service line.
For English, press one.
For Nelon Skistree. If you are a Flying Blue member, please press the pound key.
Otherwise, please enter your FlyingBlue number."
Excerpt from a call with Air France
Sunday, February 4, 2024 11:54 AM
What are the hours and when should I call?
Air France operates the call center for this 800-237-2747 phone number Mon-Sun 8am-11:00pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 494 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air France phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air France staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air France is Sunday.The most busy day to call is Tuesday, which averages 89% more phone calls by comparison.Again, this is based on a sample of 494 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Air France is Wednesday.
Why call this Air France number?
Below is a sample of recent calls to Air France, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 30m 4s , Apr 15, 2024 6:28 PM
- From a call lasting 9m 17s , Apr 15, 2024 12:08 PM
Correct middle name on ticket: "I just want to correct the middle name on the second passenger's ticket."
- From a call lasting 11m 23s , Mar 28, 2024 8:33 PM
Assistance with booking and luggage: "I want to add assistance for my mom's booking and verify her luggage allowance before travel."
- From a call lasting 16m 2s , Mar 21, 2024 7:24 PM
Request for ticket rebooking: "I'm wondering if it's possible for this case to be revisited so we can see if I can get a ticket or can get this ticket to be able to go."
- From a call lasting 39m 3s , Mar 19, 2024 6:53 PM
Questions about tourist visa: "Can Air France help with applying for a tourist visa to the United States?"
- From a call lasting 3m 51s , Mar 14, 2024 3:24 PM
Change flight date: "I thought my flight was tomorrow, but it's actually today, and I can't make it to the airport in time."
- From a call lasting 13m 40s , Mar 10, 2024 7:55 PM
Seat upgrade inquiry: "On my app, it's showing hundred eighty seven pounds, but then when I go to pay, it goes up to two hundred and fifty seven."
- From a call lasting 13m 46s , Mar 3, 2024 3:46 PM
Issue with seat upgrade: "I booked two tickets with Air France Flying Blue on my account, but they moved the seats from premium economy to regular economy, which is obviously unacceptable to us."
- From a call lasting 4m 3s , Mar 2, 2024 11:44 PM
Change reservation: "I have a reservation I'd like to change."
- From a call lasting 11m 37s , Mar 2, 2024 3:32 PM
More Ways to Contact Air France Customer Service
There are of course other ways to contact Air France customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Air France, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Air France customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Air France's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air France agent. This phone number is Air France's best phone number because 20,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-237-2747 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. The Air France call center that you call into has employees from Tampa, FL / Philippines and is open Mon-Sun 8am-11:00pm ET according to customers. In total, Air France has 1 phone number. It's not always clear what is the best way to talk to Air France representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Air France. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air France. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.