Aetna Member Services Phone Number

Call Aetna Member Services customer service faster with GetHuman

  • Calls Aetna Member Services's Member Services department
  • The average hold time is 2m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Popular issues for this call center: Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, and Renew coverage.
  • Reach a live Aetna Member Services agent: Must choose option 1-3, then hold on the line until you are transferred.
  • What you hear when you call: AT&T - To set up new service for home, press 5. To set up new service for your business, press 6. Current customers, press 7.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Aetna. This call is being recorded for quality and other health care operations purposes. As a reminder, please consider getting your flu shot. For more information on coverage, visit go dot aetna dot com slash twenty twenty three dash flu. First, are you an Aetna member or a medical or dental professional? If you are inquiring about becoming a member, say inquiry."
Excerpt from a call with Aetna Member Services
Monday, January 15, 2024 1:06 PM
They may ask you to say or enter information
"Thank you for calling Aetna. This call is being recorded for quality and other health care operations purposes.
First, are you an Aetna member, or a medical or dental professional?
If you are an Enter or say the month, day, and year of the date of birth the person you're calling about."
Excerpt from a call with Aetna Member Services
Friday, March 1, 2024 8:28 PM
The first phone menu
"Thank you for calling Aetna. This call is being recorded for quality and other health care operations purposes. First, are you an Aetna member? Or a medical or dental professional? If you are inquiring about becoming a member, say inquiry. I still couldn't hear if you said anything.
Sorry. I didn't hear you. If you're an Aetna policyholder, say member or press one.
If you're a medical or dental professional, say health care professional or press two."
Excerpt from a call with Aetna Member Services
Thursday, February 15, 2024 8:10 PM

Aetna Member Services Customer Phone Number 877-204-9186 - Stats

Phone number to dial877-204-9186
Call-back availableYES
Call picked up by a real personYES
Department you're callingMember Services
Call center hours24 hours, 7 days
Best time to dial8:30am
Average wait2 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication74%
Quality of help94%
Customer votes395
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Aetna Member Services's Best Toll-Free/800 Customer Phone Number

This is Aetna Member Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna Member Services agent. This phone number is Aetna Member Services's Best Phone Number because 16,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-204-9186 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Aetna Member Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Aetna Member Services has 4 phone numbers. It's not always clear what is the best way to talk to Aetna Member Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Aetna Member Services - by phone or otherwise

While 877-204-9186 is Aetna Member Services's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Aetna Member Services customers, is by calling their 866-565-1236 phone number for their PPO Member Services department. Besides calling, the next favorite option for customers looking for help is via 866-565-1236 for PPO Member Services. If you think this information is inaccurate or know of other ways to contact Aetna Member Services please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Aetna Member Services.

What is GetHuman's Relationship to Aetna Member Services?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Aetna Member Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Aetna Member Services, including their website / help desk. Visit our Aetna Member Services Customer Service page for more information.
Aetna Member Services Customer Service

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