Toll-free · Press 1 then 2 then 4 then enter the phone number associated with your account · Flash Services - not in English.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ACN phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 2. Next, press 0.
Here is how our research team describes the way the ACN phone system greets you: Flash Services - not in English.
Below are some clips we've found from ACN's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Flash Services powered by ACN.
Please listen carefully as our options have changed.
Flash services no longer supports accounts located in Canada. These accounts are now supported by Ultima Telecom.
Canada.
Telkom.
If your account is located in Canada, please press one to be transferred to Ultima.
If your account is in the United States, please press two for further assistance.
Don't forget, we offer the ability to check your account balance, make a real time payment, and begin real time restoration of suspended service anytime day or night without having to speak to a representative.
Is this the number you are calling about?"
Excerpt from a call with ACN
Wednesday, March 27, 2024 2:01 PM
The first phone menu
"Thank you for calling Flash Services powered by ACN.
Please listen carefully as our options have changed.
Flash services no longer supports accounts located in Canada. These accounts are now supported by Ultima Telecom.
Canada.
Telkom.
If your account is located in Canada, please press one to be transferred to Ultima.
If your account is in the United States, please press two for further assistance."
Excerpt from a call with ACN
Wednesday, March 27, 2024 2:01 PM
What are the hours and when should I call?
ACN operates the call center for this 877-226-1010 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 2,236 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ACN phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ACN staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ACN is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 2,236 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call ACN is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ACN staffs the call center well on Tuesday.
Why call this ACN number?
Below is a sample of recent calls to ACN, and their purpose. Are any of these similar to the reason you are trying to call?
Billing discrepancy with payment: "I paid through my bank but it looks like it went to ACN and not Ultima."
- From a call lasting 95m 44s , Mar 27, 2024 2:01 PM
More Ways to Contact ACN Customer Service
There are of course other ways to contact ACN customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, ACN provides this option.
As a last, sometimes only, resort- ACN customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ACN's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ACN agent. This phone number is ACN's best phone number because 13,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-226-1010 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call ACN first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, ACN has 2 phone numbers. It's not always clear what is the best way to talk to ACN representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ACN. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ACN. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.