ABCMouse Phone Number

Call ABCMouse customer service faster with GetHuman

  • Calls ABCMouse's Customer Service department
  • The average hold time is 8m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Account Access, Update Account Info, Cancel Account, Refund a Charge, and Account Setup.
  • Reach a live ABCMouse agent: Press 0, ignore other prompts OR Press 4

What to expect when you call

Heard when the phone system first answers
"Hi. Thank you for calling ABCmouse customer care. This call is recorded for quality assurance purposes. I can help with many things such as billing and technical support. I can also help you with guides and extra instructions through text message. Are you on a device where I can send you text messages? No problem. Please note that this may affect the services I can provide."
Excerpt from a call with ABCMouse
Monday, January 29, 2024 4:09 PM

Calling ABCMouse Customer Care at 800-633-3331

Feb 12, 2024

When calling this number, it's important to note that you cannot get any live assistance outside of weekdays. This number is only staffed between 9 a.m. and 6 p.m. Eastern on Monday through Friday, but it does have an automated system that can provide you with some technical or billing assistance.

That can be helpful if you've got an account in place, but in most cases, the automated system seems a little lacking. The system does allow for some basics with website help, but I wasn't able to get more than that.

When I called, the system told me that it could assist me with my call and asked me for the reason I was calling. It offered choices such as billing, technical support and more, and I chose tech support. The system then asked me to confirm what I was using to access ABCMouse, and I said that I was using a laptop.

At that point, the system asked me to identify the problem that I was calling about, suggesting things like the website not loading or an issue with logging in. I said that I was having problems with the website, and the system said that I should consider changing my browser. The system told me that ideally, I would use either Firefox or Google Chrome to access the site, and it warned that Edge and Safari could both cause issues with the site.

The system then asked if it had completely answered my question, and to see what else it would do, I said that it had not. The system then sent a text message to me and said that in order to proceed, it would need me to enter in my e-mail so I could be contacted later if needed. The system sent me a text, and it said that it would wait for me to respond with my e-mail before it could connect me to someone.

There is no way past this; if you wait to respond to the text, the system will simply keep asking you to provide your e-mail. Once I did so, the system took me to the call center, where I received a message saying help was not available. However, the system does not allow you to leave a message for anyone at ABCMouse. A check of the website also reveals that the number is not publicized on the site, suggesting that they really don't want people to call them.

Overall, I thought the system's help was basic but not really helpful for anything more than that. I was able to get some basic information about how to make the website work, but I wasn't able to go in-depth for a deeper solution. I also didn't have the option to get detailed help or request a callback, which was a negative.

If I were a customer, I would hesitate to use this number. It seems that the better choice is to opt for online help through its messaging system.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

ABCMouse Customer Phone Number 800-633-3331 - Stats

Phone number to dial800-633-3331
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait8 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication66%
Quality of help61%
Customer votes3,511
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

ABCMouse's Best Toll-Free/800 Customer Phone Number

This is ABCMouse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ABCMouse agent. This phone number is ABCMouse's Best Phone Number because 52,776 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-633-3331 include Account Access, Update Account Info, Cancel Account, Refund a Charge, Account Setup and other customer service issues. The ABCMouse call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, ABCMouse has 1 phone number. It's not always clear what is the best way to talk to ABCMouse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to ABCMouse?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like ABCMouse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with ABCMouse, including their website / help desk. Visit our ABCMouse Customer Service page for more information.
ABCMouse Customer Service

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