AAA Phone Number

Call AAA customer service faster with GetHuman

  • Calls AAA's Roadside Assistance department
  • The average hold time is 14m
  • Hours are Mon-Fri 8:30am-5pm EST
  • The best time to call is 8:35am
  • Popular issues for this call center: Cancel Service, Roadside Assistance, Make a Payment, Replacement Card, and Question About Membership.
  • Reach a live AAA agent: Press 0 at each prompt, ignoring messages. For Roadside Assistance.
  • What you hear when you call: Say "Yes" to confirm your state, then say the name of the city you are closest to. Click the link they text you to place your roadside service request.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling AAA. If this is an emergency, please hang up and dial nine one one. You for calling AAA. Your call may be recorded or monitored for quality assurance."
Excerpt from a call with AAA
Saturday, January 27, 2024 6:46 PM
They may need the phone number on your account
"Thank you for calling AAA. If this is an emergency, please hang up and dial nine one one.
Thank you for calling AAA. Your call may be recorded or monitored for quality assurance, data
To assist you with your road service request, we have just sent a link to your mobile phone."
Excerpt from a call with AAA
Monday, January 29, 2024 9:26 PM
They may ask you to say or enter information
"The link will allow you to quickly place a road service request using your smartphone. This is the fastest way to submit a new request.
If you'd like to speak to a member service counselor to place your request, please stay on the line.
Please tell me your sixteen digit member ID number."
Excerpt from a call with AAA
Monday, March 11, 2024 9:14 PM

Calling AAA Customer Care at 800-222-4357

Jul 26, 2023

There are multiple ways to call AAA when you need roadside assistance. For AAA members, (800) AAA-HELP or (800) 222-4357 is the number you'll want to call in a pinch. For customers within the state of their membership, you can receive these services by calling the AAA Premier Services number listed on the back of your membership card. AAA-HELP is the phone number you'll want to use if you encounter an emergency outside your home state.

If you have an AAA customer service problem, you may wonder what it's like to call this number with your issues. Below, we've outlined what you can expect when calling AAA, from what types of problems can be best addressed to the speed and quality of service you can expect.

Types of Service Problems to Call For

AAA-HELP is the phone number for roadside and battery assistance, so the problems that will be best addressed are immediate needs with your vehicle, such as:

  • Dead battery that needs replacing
  • Locking your keys in your car
  • Assistance changing a flat tire
  • Towing needs, whether from an accident or a stalled car
  • Running out of gas
  • Stuck car

Most of these needs can be addressed relatively quickly by calling AAA. Once you give your current location and describe the nature of the problem, AAA will dispatch a third-party technician or tow truck to your location.

What to Expect When Calling AAA

When calling AAA, you may first notice that it can be difficult to speak with a human agent. Instead, we were greeted by a series of automated questions relating to our problem. For this reason, calls over problems such as membership, billing, insurance claims or other non-roadside inquiries may be difficult to solve quickly.

On the other hand, the automated system does make it easy to receive help with roadside assistance. For example, when calling to report being locked out of the car, it took just a couple of minutes to confirm our location and dispatch a technician to help us out. From there, an agent remained on the line with us, allowing us to chat about the service request, update details or cancel the service.

If you do want to be connected to an agent from the start, you can say so to the automated system, and you will be connected to an agent. From there, it was a relatively short wait to be connected, and these agents were able to assist with non-roadside concerns. The agents were helpful, and the service was quite quick, as you don't have to navigate through phone menus.

The Bottom Line

For a company as large as AAA, we were able to get our problems addressed very quickly. One downside is that you won't be able to talk immediately to a human for urgent issues, which could lead to stressful situations. On the other hand, for routine customer service problems, AAA provided a quick and hassle-free solution that got us back on the road within an hour.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

AAA Customer Phone Number 800-222-4357 - Stats

Phone number to dial800-222-4357
Call-back availableYES
Call picked up by a real personYES
Department you're callingRoadside Assistance
Call center hoursMon-Fri 8:30am-5pm EST
Best time to dial8:35am
Average wait14 minutes
Current wait14 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web, twitter, facebook
Quality of communication58%
Quality of help79%
Customer votes7,351
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

AAA's Best Toll-Free/800 Customer Phone Number

This is AAA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AAA agent. This phone number is AAA's Best Phone Number because 58,956 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-222-4357 include Cancel Service, Roadside Assistance, Make a Payment, Replacement Card, Question About Membership and other customer service issues. The AAA call center that you call into has employees from Indiana, California, Utah, Texas and is open Mon-Fri 8:30am-5pm EST according to customers. In total, AAA has 3 phone numbers. It's not always clear what is the best way to talk to AAA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to AAA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with AAA, including email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our AAA Customer Service page for more information.
AAA Customer Service

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