AAA Customer Service
Phone Number & Contact Information
Toll-free·Calls Roadside Assistance·Most popular AAA number
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How do I get through the phone menu to a real live person?
Heard when the phone system first answers
They may need the phone number on your account
Thank you for calling AAA. Your call may be recorded or monitored for quality assurance. To assist you with your road service request, we have just sent a link to your mobile phone."
They may ask you to say or enter information
If you'd like to speak to a member service counselor to place your request, please stay on the line. Please tell me your sixteen digit member ID number."
What are the hours and when should I call?
Why call this AAA number?
My Experience Calling 800-222-4357
There are multiple ways to call AAA when you need roadside assistance. For AAA members, (800) AAA-HELP or (800) 222-4357 is the number you'll want to call in a pinch. For customers within the state of their membership, you can receive these services by calling the AAA Premier Services number listed on the back of your membership card. AAA-HELP is the phone number you'll want to use if you encounter an emergency outside your home state.
If you have an AAA customer service problem, you may wonder what it's like to call this number with your issues. Below, we've outlined what you can expect when calling AAA, from what types of problems can be best addressed to the speed and quality of service you can expect.
Types of Service Problems to Call For
AAA-HELP is the phone number for roadside and battery assistance, so the problems that will be best addressed are immediate needs with your vehicle, such as:
- Dead battery that needs replacing
- Locking your keys in your car
- Assistance changing a flat tire
- Towing needs, whether from an accident or a stalled car
- Running out of gas
- Stuck car
Most of these needs can be addressed relatively quickly by calling AAA. Once you give your current location and describe the nature of the problem, AAA will dispatch a third-party technician or tow truck to your location.
What to Expect When Calling AAA
When calling AAA, you may first notice that it can be difficult to speak with a human agent. Instead, we were greeted by a series of automated questions relating to our problem. For this reason, calls over problems such as membership, billing, insurance claims or other non-roadside inquiries may be difficult to solve quickly.
On the other hand, the automated system does make it easy to receive help with roadside assistance. For example, when calling to report being locked out of the car, it took just a couple of minutes to confirm our location and dispatch a technician to help us out. From there, an agent remained on the line with us, allowing us to chat about the service request, update details or cancel the service.
If you do want to be connected to an agent from the start, you can say so to the automated system, and you will be connected to an agent. From there, it was a relatively short wait to be connected, and these agents were able to assist with non-roadside concerns. The agents were helpful, and the service was quite quick, as you don't have to navigate through phone menus.
The Bottom Line
For a company as large as AAA, we were able to get our problems addressed very quickly. One downside is that you won't be able to talk immediately to a human for urgent issues, which could lead to stressful situations. On the other hand, for routine customer service problems, AAA provided a quick and hassle-free solution that got us back on the road within an hour.
More Ways to Contact AAA Customer Service
Conclusion and closing notes
This is AAA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AAA agent. This phone number is AAA's best phone number because 58,956 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-222-4357 include Cancel Service, Roadside Assistance, Make a Payment, Replacement Card, Question About Membership and other customer service issues. The AAA call center that you call into has employees from Indiana, California, Utah, Texas and is open Mon-Fri 8:30am-5pm ET according to customers. In total, AAA has 3 phone numbers. It's not always clear what is the best way to talk to AAA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AAA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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