Toll-free · At the prompt, press #, then 1 then 1 · Current customers, press 1. If you are not a current customer, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this 1&1 Internet, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just stay on the line.
Here is how our research team describes the way the 1&1 Internet, Inc. phone system greets you: We will connect you with the next available teammate.
What are the hours and when should I call?
1&1 Internet, Inc. operates the call center for this 877-461-2631 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 607 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this 1&1 Internet, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like 1&1 Internet, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call 1&1 Internet, Inc. is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 607 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call 1&1 Internet, Inc. is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that 1&1 Internet, Inc. staffs the call center well on Tuesday.
More Ways to Contact 1&1 Internet, Inc. Customer Service
There are of course other ways to contact 1&1 Internet, Inc. customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and 1&1 Internet, Inc. will reply our your email.
Use the link to connect with customer service through Twitter
1&1 Internet, Inc., like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of 1&1 Internet, Inc., accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- 1&1 Internet, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is 1&1 Internet, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 1&1 Internet, Inc. agent. This phone number is 1&1 Internet, Inc.'s best phone number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-461-2631 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call 1&1 Internet, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or facebook or twitter. In total, 1&1 Internet, Inc. has 2 phone numbers. It's not always clear what is the best way to talk to 1&1 Internet, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for 1&1 Internet, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like 1&1 Internet, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.