I was sold a phone from Donna and the company was called Ntouch in Marmet WV *****. I d...

GetHuman2596302's customer service issue with nTelos Wireless from March 2019

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I was sold a phone from Donna and the company was called Ntouch in Marmet WV *****. I did not ever have cell service in my home area* I took it back to her and she did not want to refund my money at first, she said it should have service based on my zip code. I live and work in a area with mountains. I told her that. She finally refunded me for the price of the phone but where she activated the service- she still kept $**.** of my money as what she called a processing fee. She told me she would contact Ntelos and I find out that i have a debt showing on my credit report that is not accurate and needs removed.
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nTelos Wireless

Customer service issue
Reported by GetHuman2596302
Mar 26th, 2019 - a mon ago
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GetHuman2596302 started working on this issue
Mar 26th 1:55pm