I have my child set up to have to ask to buy something. She got two apps that were free...

GetHuman3792889's customer service issue with iTunes from October 2019

Help with my iTunes issue
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The issue in GetHuman3792889's own words
I have my child set up to have to ask to buy something. She got two apps that were free, but must have been prompter in the app to purchase a subscription. I did not authorize either of these charges. I have canceled the subscriptions, but I want a full refund of these purchases since I was never promoted to authorize these charges. The inapp charges were Smartpic Photo Editor Snapics VIP **.** and Zoomerang - Music Video Editor Yearly Subscription **.**. She also purchased Simply Piano for ***.**, but I think i canceled that before I was charged during the free for * week period. I am deeply disturbed by this practice of allowing unauthorized charges to go through after a seemingly free app has been approved. As you can see this child has rung up quite a bill. I tried to use you report a problem form, but immediately received a denial notice the second I hit submit. I hope you can help me.

GetHuman3792889 did not yet indicate what iTunes should do to make this right.

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iTunes

Customer service issue
Reported by GetHuman3792889
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 6392 others
0 customers following this

Timeline

GetHuman3792889 started working on this issue
Oct 19th, 2019 9:50am

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