Called earlier today. They said my issue was with Micro Soft and my computer why my I...

GetHuman3784950's customer service issue with iTunes from October 2019

Help with my iTunes issue
The issue in GetHuman3784950's own words
Called earlier today. They said my issue was with Micro Soft and my computer why my I tunes was not working. Called Micro Soft and they checked out my whole computer and I tunes account and said everything is working properly on their end. He said it has to be an I tunes issue why my account isn't working. My old email is on my account , (*****@***.com) so email address I use now below won't be same. Can't use old email. Doesn't exist anymore. The code error number I get when I try to buy music is *x******** . When I try to go into manage account it tells me I need upgrade on my computer. I already have the upgrade to Windows **. Micro Soft made sure that is working fine. So the problem has to be with I tunes somewhere. Please see if there's anyone who can figure this out. I really would like to purchase music.*Kathryn Mast phone ****-***-****

GetHuman3784950 did not yet indicate what iTunes should do to make this right.

How GetHuman3784950 fixed the problem
If you have an old I tunes account and you needed to upgrade to windows **, after a few months of trying to figure this out and most Apple techs did not know what to do, I finally found a young lady at Apple who knew exactly what to do.*You have to remove the old app completely, then reinstall the updated version of I tunes.
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iTunes

Customer service issue
Reported by GetHuman3784950
Oct 17th, 2019 - 3 years ago
Fixed
GetHuman3784950 shared how to fix
Seen by 9 customers so far
Similar issue to 6370 others
0 customers following this
Items needed
Username
Email on Account
Phone number on Account
Order Number
Confirmation Number
Name of Account Holder

Timeline

GetHuman3784950 started working on this issue
Oct 17th, 2019 9:39pm
GetHuman3784950 confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 1:29pm

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