Hello my name is Nicholas Erwin. I am still fairly new to Apple products and have been...
GetHuman2330568's customer service issue with iTunes from February 2019
Help with my iTunes issue
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Before contacting them, items GetHuman2330568 may need:
Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
Top Tip from another customer
If you are looking to cancel an order go to the email with the purchase ID attached to it or within the email from Apple. You should be able to "Report" the purchase and therefore refund or cancel the purchase. You can also click https://www.apple.com/emea/support/itunes/contact.html. Click https://getsupport.apple.com/ then click “iTunes & Apple Music” then click “iTunes Store” and click “Connecting & Downloading”. Once the new page appears click “Downloads from iTunes Store incomplete or interrupted” you will be prompted to contact iTunes multiple ways. The best option from there in chatting which will have a time estimate on how long until you reach a live agent.
The issue in GetHuman2330568's own words
Hello my name is Nicholas Erwin. I am still fairly new to Apple products and have been trying to learn how to use my I phone * that I bought about * months ago. About a week ago I came across an ad informing me about * months of free music with a new I Tunes account. I’ve never used I Tunes before and I was under the impression that the songs I downloaded were free as long as I participated in the trial and didn’t cancel. So I downloaded some songs onto my phone over the next few days. Today I get paid from my employer directly deposited into my checking account, which was also the account I used to set up the free trial for ITunes. My entire check is gone after two withdraw transactions from I Tunes. One Transaction was over $*** and the other was about $**. I’m assuming now that there is a charge per song that I was unaware of. I misunderstood and thought there was only a monthly subscription fee for the songs after my free months. I was enjoying the trial and music , planned on not cancelling the trial so I could stay a customer. This was an entire weeks worth of wages I lost due to my misunderstanding. Being my last paycheck of the month it also prevents me from being able to pay my rent for this month. I have really enjoyed my new experience with Apple over the past * months from purchasing my first I Phone (I phone *) to my I Tunes music. Both The customer service and products have been excellent. I hope that you all can take this misunderstanding into consideration and possibly refund the money back onto my checking account. It would be very, very much appreciated. As I stated above I love the products and plan on being a loyal customer to Apple into the future! Thank you for your time in reading this.
GetHuman2330568 did not yet indicate what iTunes should do to make this right.
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