My wife and I have been i tunes customers for years. We have several i pods and more th...

GetHuman-bestwren's customer service issue with iTunes from February 2019

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The issue in GetHuman-bestwren's own words
My wife and I have been i tunes customers for years. We have several i pods and more than one pc with different libraries on each. The pc I was using was dying and I wanted to save my music to the pc we kept her music on. I found a way to make seperate libraries one the same pc, Kims library and Steves library. I think this is where the trouble started. I tried to sink my pod with her itunes (Steves Library) and got a don't try to do this again message or it will kill my pod. About a year went by and I forgot about this and tried to update some of my music and it killed my pod and corrupted both libraries. Her library (the larger of the two) now only has a fraction of the music it once had and I haven't even tried mine out of fear it will kill another pod. So my question is how do I bring my pod back from the dead and recover the corrupted libraries?
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Customer service issue
Reported by GetHuman-bestwren
Feb 18th, 2019 - 8 mons ago
I have an issue with iTunes too
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Seen by 15 customers so far
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GetHuman-bestwren started working on this issue
Feb 18th 1:27pm