iTunes keeps trying to charge my cancelled credit card $**.**. *I tried to get the resp...

GetHuman1966304's customer service issue with iTunes from January 2019

3237 similar
0 following
Help with my iTunes issue
Next: our robot will wait on hold for GetHuman1966304 to get a iTunes rep on the line!
Always use the GetHuman Phone tocall iTunes. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1966304's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1966304 may need:
Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
Top Tip from another customer
Most billing issues can be solved by checking the link here if you are unable to solve you issue through the link then we suggest you contact iTunes support through chat. The phone number 800-676-2775 will most likely send you to a link to solve the issue. You can also got to “Settings” on your device then click your name, “iTunes & Apple Store”. Once you confirm your identity in the app you will be brought to your purchases and subscription. You can challenge the purchase through the link by saying “I did not make this purchase”, you will then get a reply within 24 - 72 hours.
The issue in GetHuman1966304's own words
iTunes keeps trying to charge my cancelled credit card $**.**. *I tried to get the responsible person to get it cared for over a year ago. Because it was on my card he didn’t seem to care. *When my card starting getting a monthly charge of almost $*, I cancelled the card. *The phone number associated with the iTunes account was ***-***-****. He says he doesn’t have the phone anymore that was associated with that number.
GetHuman1966304 did not yet indicate what iTunes should do to make this right.
I have an issue with iTunes too
How GetHuman1966304 fixed the problem
We are waiting for GetHuman1966304 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get iTunes's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having iTunes issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1966304 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1966304
Jan 15th, 2019 - 9 mons ago
I have an issue with iTunes too
Not resolved
Seen by 10 customers so far
Similar issue to 3237 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1966304 started working on this issue
Jan 15th 12:44am