iTunes keeps trying to charge my cancelled credit card $**.**. *I tried to get the resp...

GetHuman1966304's customer service issue with iTunes from January 2019

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Help with my iTunes issue
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Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
Top Tip from another customer
Most billing issues can be solved by checking the link here https://support.apple.com/en-us/HT203005 if you are unable to solve you issue through the link then we suggest you contact iTunes support through chat. The phone number 800-676-2775 will most likely send you to a link to solve the issue. You can also got to “Settings” on your device then click your name, “iTunes & Apple Store”. Once you confirm your identity in the app you will be brought to your purchases and subscription. You can challenge the purchase through the link by saying “I did not make this purchase”, you will then get a reply within 24 - 72 hours.
The issue in GetHuman1966304's own words
iTunes keeps trying to charge my cancelled credit card $**.**. *I tried to get the responsible person to get it cared for over a year ago. Because it was on my card he didn’t seem to care. *When my card starting getting a monthly charge of almost $*, I cancelled the card. *The phone number associated with the iTunes account was ***-***-****. He says he doesn’t have the phone anymore that was associated with that number.
GetHuman1966304 did not yet indicate what iTunes should do to make this right.
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iTunes

Customer service issue
Reported by GetHuman1966304
Jan 15th, 2019 - 9 mons ago
I have an issue with iTunes too
Not resolved
Seen by 10 customers so far
Similar issue to 3237 others
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Timeline
GetHuman1966304 started working on this issue
Jan 15th 12:44am