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Before contacting them, items GetHuman-mamarobb may need:
Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
Tip from another customer
If you are looking to cancel an order go to the email with the purchase ID attached to it or within the email from Apple. You should be able to "Report" the purchase and therefore refund or cancel the purchase. You can also click https://www.apple.com/emea/support/itunes/contact.html. Click https://getsupport.apple.com/ then click “iTunes & Apple Music” then click “iTunes Store” and click “Connecting & Downloading”. Once the new page appears click “Downloads from iTunes Store incomplete or interrupted” you will be prompted to contact iTunes multiple ways. The best option from there in chatting which will have a time estimate on how long until you reach a live agent.
The issue in GetHuman-mamarobb's own words
My grandson got my phone and I don’t know how but he use my old debit card I have a new one he order several items he wasn’t suppose . I have a block on it but apparently he figured it out. He is a special need child with ADHD ODD OCD and Austim. I can’t afford to pay this could you please refund the prices he ordered **.** **.** **.** **.** **.** and *.**. I really can’t afford this I live on a fixed income and I need you help please and is there any way I can completely block iTunes?
GetHuman-mamarobb did not yet indicate what iTunes should do to make this right.
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