Hello **Last night I have attempted to purchase some coins for the sum of £**.** on my...
GetHuman-giz_l's customer service issue with iTunes from December 2018
Help with my iTunes issue
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Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
Tip from another customer
If you are looking to cancel an order go to the email with the purchase ID attached to it or within the email from Apple. You should be able to "Report" the purchase and therefore refund or cancel the purchase. You can also click https://www.apple.com/emea/support/itunes/contact.html. Click https://getsupport.apple.com/ then click “iTunes & Apple Music” then click “iTunes Store” and click “Connecting & Downloading”. Once the new page appears click “Downloads from iTunes Store incomplete or interrupted” you will be prompted to contact iTunes multiple ways. The best option from there in chatting which will have a time estimate on how long until you reach a live agent.
The issue in GetHuman-giz_l's own words
Hello **Last night I have attempted to purchase some coins for the sum of £**.** on my mobile phone. However I then realised that something went wrong and I was charged the total sum of £**.**. **Would it be possible to please be refunded the difference as this purchase is totally accidental, I am happy to keep the £**.** but would really appreciate if the £**.** could please be refunded. This is a genuine error of manipulation, or glitch in the system. Will you please help? **I thank you in anticipation
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