Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1663729 may need:
Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
Top Tip from another customer
Most billing issues can be solved by checking the link here https://support.apple.com/en-us/HT203005 if you are unable to solve you issue through the link then we suggest you contact iTunes support through chat. The phone number 800-676-2775 will most likely send you to a link to solve the issue. You can also got to “Settings” on your device then click your name, “iTunes & Apple Store”. Once you confirm your identity in the app you will be brought to your purchases and subscription. You can challenge the purchase through the link by saying “I did not make this purchase”, you will then get a reply within 24 - 72 hours.
The issue in GetHuman1663729's own words
I am trying to pay you guys for the great job you do. ... we keep trying to pay bill and get invalid card number. I am trying to pay iTunes before service stops. We just tried again...did not work. I contacted bank and they verified the card is fine. Please help.
make sure I don't lose my service and taking billing again to ensure we both are correct.
a few years.
Credit Union to ensure accuracy and Card OK. And you
I have an issue with iTunes too
How GetHuman1663729 fixed the problem
We are waiting for GetHuman1663729 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.