I have several apps that need to be updated, I can’t do the updating because when I tr...

GetHuman1575992's customer service issue with iTunes from November 2018

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I have several apps that need to be updated, I can’t do the updating because when I try it goes to my iTunes password, I type my password in and almost immediate it says “ We’ve encountered an Issue, try again later “. I call and the recording says, “ you have a zero balance “. I have called and talked to customer service at Apple ITunes, they say “ call PayPal it’s them having the problem”, I called PayPal, they said I need to call iTunes and have them reissue the payment through PayPal. I’m very frustrated at this time I could just choke my husband! Paypal says that I have a zero balance but I got a text message saying that I owe $**.**, I don’t know why I owe the amount but apparently I do because I can’t do any updating, I would like to get this issue settled even if I have to pay the $**.**. Please someone help me! My name is Isabell Baker* Ballenger. My phone number is (***) ***-****. My email address is, I*****@***.com Please call me anytime so I can get this resolved. Thank you!
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iTunes

Customer service issue
Reported by GetHuman1575992
Nov 17th, 2018 - 3 mons ago
I have an issue with iTunes too
Fixed
Seen by 6 customers so far
Similar issue to 2442 others
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Items needed
Username
Email on Account
Phone number on Account
Order Number
Confirmation Number
Name of Account Holder
Timeline
GetHuman1575992 started working on this issue
Nov 17th, 2018 3:49am
GetHuman1575992 confirmed the issue is fixed. Hooray!
Nov 20th, 2018 2:35pm
GetHuman1575992 indicated the issue is not fixed yet.
Nov 20th, 2018 2:35pm
GetHuman1575992 confirmed the issue is fixed. Hooray!
Nov 20th, 2018 2:35pm