Trying to redeem iTunes gift card Mac computer. When I am on the iTunes page, I go to...

GetHuman400436's customer service issue with iTunes from July 2018

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The issue in GetHuman400436's own words
Trying to redeem iTunes gift card Mac computer. When I am on the iTunes page, I go to the top and click on Account and scroll to the bottom and click on redeem. The box appears that has my Apple Id and I am required to enter my password. I entered my password. than my iPhone send me a message someone near Schenectady just you used your password to sign in to iTunes. Than I have to unlock my iPhone and ask me to allow or disallow. I select allow and than I receive a * digit code that I am supposed to enter. However on iTunes page does not go to another page where I can enter this code. Than it requires me to enter my password again and again I get a * digit code and there is no where on iTunes page to enter this code. Than again requested to enter my password again until ask if I forgot my password. I have changed my password * times today. In Apple Id page there is a two factor verification process. Once password is entered, than I would a * digit code on iPhone and
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iTunes

Customer service issue
Reported by GetHuman400436
Jul 25th, 2018 - 10 mons ago
I have an issue with iTunes too
Fixed
Seen by 4 customers so far
Similar issue to 1231 others
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Items needed
Username
Email on Account
Phone number on Account
Order Number
Confirmation Number
Name of Account Holder
Timeline
GetHuman400436 started working on this issue
Jul 25th, 2018 11:51pm
GetHuman400436 indicated the issue is not fixed yet.
Jul 26th, 2018 12:58am