My * year old grandson used my iTunes account without my knowledge. Spending **.** *Is...
GetHuman-bschnepp's customer service issue with iTunes from June 2018
Help with my iTunes issue
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iTunes's call center is closed now. We will text or email GetHuman-bschnepp when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-bschnepp can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-bschnepp may need:
Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
Tip from another customer
If you are looking to cancel an order go to the email with the purchase ID attached to it or within the email from Apple. You should be able to "Report" the purchase and therefore refund or cancel the purchase. You can also click https://www.apple.com/emea/support/itunes/contact.html. Click https://getsupport.apple.com/ then click “iTunes & Apple Music” then click “iTunes Store” and click “Connecting & Downloading”. Once the new page appears click “Downloads from iTunes Store incomplete or interrupted” you will be prompted to contact iTunes multiple ways. The best option from there in chatting which will have a time estimate on how long until you reach a live agent.
The issue in GetHuman-bschnepp's own words
My * year old grandson used my iTunes account without my knowledge. Spending **.** *Is there any way to have this amount refunded back to my iTunes account
GetHuman-bschnepp did not yet indicate what iTunes should do to make this right.
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