Wont let me - Download app - Not sure why

GetHuman621887's customer service issue with iTunes from April 2018

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Help with my iTunes issue
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Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
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The issue and preferred resolution, in GetHuman621887's own words:
Download app ... Wont let me
Not sure why
I trust that iTunes will make this right and come up with a resolution that is fair.
Help with my iTunes issue
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iTunes

Zum driver app
Customer service issue
Reported by GetHuman621887
Apr 23rd, 2018 - 3 mons ago
I have an issue with iTunes too
Not resolved
Seen by 2 customers so far
Similar issue to 1196 others
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Timeline
GetHuman621887 started working on this issue
Apr 23rd 5:11pm