Update my phone I have been hacked

GetHuman601359's customer service issue with iTunes from April 2018

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The issue in GetHuman601359's own words
Update my phone I have been hacked
GetHuman601359 did not yet indicate what iTunes should do to make this right.
I have an issue with iTunes too
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iTunes

ITunes
Customer service issue
Reported by GetHuman601359
Apr 16th, 2018 - 7 mons ago
I have an issue with iTunes too
Not resolved
Seen by 2 customers so far
Similar issue to 2446 others
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Timeline
GetHuman601359 started working on this issue
Apr 16th 8:50pm