unauthorized songs which i paid for and won't back up - cant get a human being

GetHuman353984's customer service issue with iTunes from April 2018

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The issue and preferred resolution, in GetHuman353984's own words:
cant get a human being ... unauthorized songs which i paid for and won't back up
I trust that iTunes will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman353984
Apr 19th, 2018 - 3 mons ago
I have an issue with iTunes too
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Seen by 2 customers so far
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Timeline
GetHuman353984 started working on this issue
Apr 19th 6:47pm
GetHuman353984 shared this issue with friends on Facebook
Apr 19th 6:48pm