Calling iPod to get help for my daughter's device was pretty simple. In fact, it may be easier than working with the original iPods decades ago when I had one. It isn't surprising -- Apple has always been known for its great customer service -- but you never know what you're getting when you call a company. Happily, it seems that Apple's service standards remain intact.

It's worth noting this isn't a direct line to the iPod service department. Instead, it's a line to customer service at Apple. It worked fine overall and the wait was minimal. There are hundreds of reasons why people may call Apple, including laptop, smartphone or digital subscription issues. The company has automated their customer service line, and the process is simple and easy to get through as a customer. 

When I called this number I was greeted and thanked for calling Apple Support. The message was repeated in Spanish, followed by a notification that all calls are recorded for further evaluation and training. Once I got through this automated process, a synthesized voice told me, "I'd like to send a support notification to your Apple devices to confirm your identity. Do I have your permission to do so?"

At first, I assumed this meant the system was going to use my phone number to detect which devices belonged to me. However, this didn't ultimately appear to be the case. After an affirmative response, within seconds a message popped up on my phone. It was a request to confirm that I was calling customer support. 

The automated agent asked me, "In a few words, can you tell me what you need help with?" I said simply, "iPod help." It replied okay, and asked if I would participate in a survey following the advisor. I said yes and then it said, "Let me get someone to help you. Please hold for an Apple support advisor. While you wait you can listen to some music." 

To my surprise, it allowed me to choose what type of hold music I wanted to listen to. I had the option of mainstream pop, jazz, or silence. I can honestly say this has never happened to me before while on hold. I chose to listen to pop and it took about two minutes on hold for someone to pick up.

All told it took me exactly 4 minutes and one second from placing my call to get to a customer service agent. The agent spoke clear English and was able to provide effective help, so it was worth the time.