Upon opening Pro Tools Perpetual and after logging into my iLok account I receive the...

GetHuman-mariomus's customer service issue with iLok from May 2019

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The issue in GetHuman-mariomus's own words
Upon opening Pro Tools Perpetual and after logging into my iLok account I receive the "Open iLok Cloud Session." "I" have one or more licenses in "my" account that can be activated to iLok Cloud. after selecting the "ok" option to open a cloud session while connected to the Internet, I receive another message. "Open Cloud Session Failure." The time set on "my" machine does not fall within a reasonable range of our server time. "i" cannot open a cloud session until "I" fix the machine time. **I cannot find any solutions or any relevant information on the Internet to solve my issue or to even understand what is actually the issue. Thank you for your time.
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Customer service issue
Reported by GetHuman-mariomus
May 20th, 2019 - a mon ago
I have an issue with iLok too
Not resolved
Seen by 3 customers so far
Similar issue to 235 others
0 customers following this
GetHuman-mariomus started working on this issue
May 20th 7:27pm
GetHuman-mariomus indicated the issue is not fixed yet.
May 21st 9:14am