I bought the product from iherb.uk and it has arrived on time - thank you. However, we...

GetHuman-tamasine's customer service issue with iHerb.com from October 2019

Help with my iHerb.com issue
The issue in GetHuman-tamasine's own words
I bought the product from iherb.uk and it has arrived on time - thank you. However, we have had to pay almost £**.** in Customs charges and this is not made AT ALL clear on your website. It is only when I look through your various pages that I see that you are shipping from outside the EU. The charges are ridiculous as there are £*.** in handling fees alone! I doubt I would have ordered if I had known that I would be paying so much in Customs charges. You need to make this much, MUCH clearer on your website especially as you are called iherb UK on the site I linked onto and the prices are in GBP. I am not happy. **I tried to send this to you and your contact page keeps issuing an error so I can't even complain - this is pissing me off!!!!!

GetHuman-tamasine did not yet indicate what iHerb.com should do to make this right.

How GetHuman-tamasine fixed the problem
I finally managed to contact them via FB messenger. The reply was quite quick and I explained the problem. I did not expect to get the issue resolved but did want to give my feedback and ask them to make the costs clearer on their webpage, however, they have offered a **% refund as a one off if I send a photo of the paid receipt and the order number. I was impressed with this and the speed of response. Good customer service - so far! I will know more if I receive the refund to my account. They apologised that their contact form is not working but hopefully they will resolve this now.
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iHerb.com

Customer service issue
Reported by GetHuman-tamasine
Oct 29th, 2019 - 3 years ago
Fixed
GetHuman-tamasine shared how to fix
Seen by 15 customers so far
Similar issue to 2389 others
0 customers following this
Items needed
Account name
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Order number
Delivery address

Timeline

GetHuman-tamasine started working on this issue
Oct 29th, 2019 10:49pm
GetHuman-tamasine confirmed the issue is fixed. Hooray!
Oct 30th, 2019 12:07pm