My name is AmalI have made an order with you today*Order Number:***********After this i...

GetHuman-amalnoo's customer service issue with iHerb.com from October 2019

Help with my iHerb.com issue
First: share to improve GetHuman-amalnoo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-amalnoo may need:
Account name, Account email address, Account phone number, Order number, and Delivery address
The issue in GetHuman-amalnoo's own words
My name is AmalI have made an order with you today*Order Number:***********After this i realized that i have been charged twice. I contacted my bank after few hours allowing the extra payment transaction to revert, but this*never happened. My back connected with Visa and they reverted with the answer that the payment has been taken twice by you but nothing reverted back!, and nothing will unless you push it from your side*I tried to report this to your chat (someone called Vincent) but he simply said thanks for your feedback and you have to wait. He said so without even checking with accounts or finance. I asked him if he did and he said no and the normal procedures that i have to wait. This is a very poor customer service that you have to deal with.**Anyway, now i need to know when my payment will revert*Those are the two visa transactions******* and *******Please revert*Amal A. Noureldin AbouelkassemPhone:**************

GetHuman-amalnoo did not yet indicate what iHerb.com should do to make this right.

How GetHuman-amalnoo fixed the problem

We are waiting for GetHuman-amalnoo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get iHerb.com's attention and get better help faster. Tap below to get started.
Having iHerb.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

iHerb.com

Customer service issue
Reported by GetHuman-amalnoo
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2339 others
0 customers following this

Timeline

GetHuman-amalnoo started working on this issue
Oct 15th, 2019 7:49pm
GetHuman-amalnoo indicated the issue is not fixed yet.
Oct 16th, 2019 1:56pm